A new commissioner joins the DOT
Meet the New Hampshire Department of Transportation’s new commissioner, William Cass.
What is your background in transportation?
I graduated from UNH with a degree in civil engineering, and I started right out of UNH working for the New Hampshire Department of Transportation. I’ve worked my whole career here, 37 years. Most of my career track has been through project development. I started out in highway design as an entry-level civil engineer and worked my way up into several management and leadership positions. Ultimately I was the head of the preliminary design section, which was charged at the time with implementing the 10-year plan and starting out those projects. From there I became the chief project manager and then came down to the executive office as assistant director of project development, then director of project development. Most recently, prior to becoming the commissioner, I was the assistant commissioner and chief engineer for the last seven years.
What does your job as commissioner entail?
It’s overseeing all aspects of the department. Right now we’re in some legislative sessions … [because] we have the budget coming out. I spent most of my day today over at the legislature having some introductory meetings with some committees, giving them an overview of the department and what it is and what it is we do. Other than that, it’s handling departmental issues, which could range from personnel matters to project-related issues, to constituent issues or any manner of activities that require a commissioner-level decision.
What would you like to accomplish as commissioner?
I’ve come into this probably with more of an internal focus than an external focus, like focusing on the morale of our workforce and on telling the story of how incredibly talented our people are and how amazingly dedicated they are to what they do.
How would you describe your leadership style?
I view myself as a consensus-builder. I really want to pull people together, build consensus, work collaboratively and use the best of everybody’s abilities. We have some amazingly talented people … with a pretty diverse set of disciplines, whether it be in engineering or operations or traffic signal maintenance or administering federal programs. Giving them the opportunity to shine and do what they do best is really how I approach things. I value everybody’s opinion and perspective on an issue or whatever it is we’re dealing with.
What are some of the biggest challenges you’re up against right now?
We have a lot of challenges, as a lot of other agencies do right now, with workforce development. We’re dealing with some historic vacancy rates and having a lot of trouble recruiting and retaining trained workforce. The other thing that kind of goes hand in hand with that is inflation, both in terms of construction projects as well as in our own materials that we buy, [such as] road salt, gasoline and diesel fuel. All of those have been [subject to] supply chain issues and the overall impacts of inflation.
What do you find rewarding about this work?
The biggest reward is being in public service … and being able to accomplish things and see projects get completed. Being able to drive over that bridge that we’ve replaced and having been a part of making that happen is really rewarding.
What would you like people to know about the department?
How hard-working and dedicated and committed everybody here at the department is, and the care that we take to do a good job for the people of New Hampshire. When we have storms, there are people working around the clock on winter maintenance. If it snows all night, they are out there all night. I don’t know if everybody realizes that. So, if you’re reading this, next time you pass a snow plow, give them a thumbs up or something and let them know that you appreciate them, and remember that we are working with a reduced workforce, so please be patient with us.
Featured photo: William Cass. Courtesy photo.