On The Job – Justin Marceau

Master electrician

Justin Marceau is a master electrician and owner of Oak Ridge Electrical based in Weare.

Explain your job and what it entails.

We provide full electrical services, from brand new homes to service work to repair work and renovations for residential and commercial clients.

How long have you had this job?

I have been in the electrical field for 11 years, and I started my business in 2021.

What led you to this career field and your current job?

I owned my own business before this doing audio-visual commercial projects in Boston. The opportunity to get into electrical kind of just fell in my lap after that, and once I started working in this space, it just clicked, and I realized fast it was my calling in life.

What kind of education or training did you need?

I needed four years of electrical curriculum and four years of on-the-job training to obtain a Journeyman license, plus an additional year of curriculum and on-the-job training to become a Master Electrician for New Hampshire. There is additional training and curriculum you can obtain for specialties within electrical, and on-the-job training, too, in specialty areas that can make a big difference in the services you can offer. For example, I have training and work experience with HVAC wiring.

What is your typical at-work uniform or attire?

There’s no specific uniform per se, but on a typical day, I wear an Oak Ridge Electrical logoed shirt and hat, loose-fitting pants and work boots. When we do outside projects, I make sure to wear extra layers, with a hat and gloves.

How has your job changed over the course of the pandemic?

The scope of work has not changed, but it has gotten much busier since the pandemic. When the pandemic first hit, I was working in downtown Boston, and electrical services were and still are considered an essential service, so I really did not skip a beat. During the pandemic, we had to maintain social distancing and wear masks for quite some time in 2020, but now, in 2023, we are as busy as ever doing home and commercial projects.

What do you wish you’d known at the beginning of your career?

I wish I had known earlier in my working career, like in my early 20s, that this is what I was meant to do. I got into electrical in my 30s and I am so glad I did, but I do wish I had explored this career option right out of high school.

What do you wish other people knew about your job?

That this work can be very dangerous and really is only meant for trained, qualified professionals. I see a lot of unqualified people taking on their own electrical projects which then ends up creating fire hazards and personal injury hazards, and they are putting lives and people’s properties at risk. It’s a good idea to always consult a licensed electrician before taking on any electrical task.

What was the first job you ever had?

I sold newspapers in front of a grocery store for the Houston Chronicle in Texas. I was 14 years old. We moved back to New Hampshire shortly after that.

What’s the best piece of work-related advice you’ve ever received?

Be on time, and look to learn something new every single day.

Five favorites

Favorite book:
The Chamber by John Grisham
Favorite movie: Lucky Number Slevin
Favorite music: Elton John
Favorite food: Prime rib and baked potato
Favorite thing about NH: The mix of nature, solitude and being in the middle of it all

Featured photo: Justin Marceau. Courtesy photo.

Get kids back on track

Finding ways to help Manchester youth

Meet Michael Quigley, the new director of the Office of Youth Services in Manchester.

What is your background in working with youth?

I grew up in Quincy, Massachusetts. Shortly after college, I worked in the public schools for about a year. Then, I landed a job at YouthBuild Quincy as a case manager. YouthBuild is a program for opportunities for youth. There are a lot of young people who were disengaged from the community, who had no criminal backgrounds either as a youth or young adults, who are facing homelessness and other challenges. We’d provide workforce development training to help them find meaningful employment while also helping them to get their high school diploma. I worked in YouthBuild for 14 years in a variety of positions, in Quincy, Worcester and the North Shore and was a director for about 10 of those years.

How did you come into this position at Manchester OYS?

During Covid, my program went into a shutdown, and I was running it remotely. I was trying to figure out what my next steps were in my career to further develop myself and allow myself to grow. When I saw the opportunity with the City of Manchester, I thought it would challenge me in different ways and also give me an opportunity to grow something that would help youth in the community that needs it.

What does your job as director entail?

Right now, we’re [working with] the schools. Our counselors are at the high schools and middle schools working with young people who might be struggling with attendance or having an issue with getting in trouble. We can step in and support that young person to help get them back on track by providing case management between them and a teacher or guidance counselor in cases where they may not be able to communicate effectively what they’re feeling or what’s going on. I’m also meeting with as many community partners as possible to see where we can expand our services beyond just the schools and where we can impact the city in different ways, maybe by creating some programming or other opportunities for young people to express themselves and be heard.

What would you like to accomplish?

We definitely want to bring anger management groups back for young people who are struggling with the management of their feelings and their emotions. That’s something we can do to have an impact right away. In the long term, we’re working with other organizations to create programming, like workforce development opportunities, college readiness opportunities, life skills, groups and case management, so that we can also provide those youth and families outside of school. Something else that I’m interested in exploring is starting a youth advisory board for the City of Manchester. I think it would be really great to provide an opportunity for youth from different schools to have a voice in local politics and local policy and to give back to their community.

What are some of the biggest challenges facing youth right now?

Sometimes, it’s as simple as they’re lacking support and love in their life. People formulate opinions about kids, and they aren’t even fully developed yet. Teachers may hear things from other teachers, or coaches may hear things — negative things — about a kid before they even start working with them. There are populations of our youth that don’t feel like they’re respected, don’t have a safe space to express what’s going on, or don’t have caring adults in their lives who are fostering an environment for them where they can feel valued.

How does OYS work to address those challenges?

Our staff is trained on how to be caring adults who are going to listen and care about what kids have to say and show them what it means to feel valued. We may not always agree with them, but we’re going to honor their opinions. We’ll give anyone who comes through our door a chance to show us who they are. We try to help them understand why it’s important to love yourself and have confidence. We try to look at their talents and provide them with [related] opportunities that can help them build those skills. I truly believe that if young people in the community feel heard and respected, that’s going to help tackle [the number of] suspensions and youth crime and other issues.

What do you enjoy most about working with youth?

I came from a community where a lot of the kids I grew up with, including my older sister, were labeled as “problems.” People would make comments about them and treat them a certain way because of what they looked like or the community they lived in or what their parents were like. It set these kids up for failure, and, unfortunately, I saw a lot of my friends fall into some heavy stuff when they got older. They had childhood trauma, and they just couldn’t turn it around. The most fulfilling part of my job is when there’s a kid who comes through the door, who is a bit rough around the edges or has been through some tough stuff and is lacking confidence, who, once they have these adults in their lives who believe in them, are able to do something with that belief. It’s great to be able to be a part of that change.

Featured photo: Michael Quigley. Courtesy photo.

On The Job – Brooke Tilton

Dog treat baker

Brooke Tilton is the owner of Buff Cake Barkery, a Nashua-based all-natural dog treat business.

Explain your job and what it entails.

I’m the owner and baker for Buff Cake Barkery, which is a gourmet, all-natural treat and custom cookie barkery for dogs. It’s predominantly an online business, with a variety of pop-ups, but we just recently expanded into several retail stores.

How long have you had this job?

I’ve been in business since January 2021.

What led you to this career field and your current job?

I started making treats and food for our rescue dog after we learned that he has a sensitive stomach. I love to bake, so it was a fun new endeavor. After I was making treats and food for a couple of years, we decided to see if it could turn into a business, and it has.

What kind of education or training did you need?

Degrees are not required for this line of work because it is something that can be self-taught. However, you do need to know the laws surrounding pet feed, distribution and what ingredients are dog-safe. Treats need to be lab-tested, and labels need to be approved by the DOA. All of that aside, I actually do have the formal education, a degree in Baking and Pastry Arts and a Servsafe certification.

What is your typical at-work uniform or attire?

When I’m in the kitchen, it’s whatever is comfortable — with an apron.

What was it like starting during the pandemic?

Starting the business was both fun and scary. There was a level of uncertainty, but also a “no time like the present” mentality. It’s been a wild ride, to say the least. Each new opportunity has inevitably opened the door to something else. I wish I had started it sooner, but I’m grateful for the opportunities, and I think it has panned out exactly how it was meant to.

What do you wish you’d known at the beginning of your career?

Not everyone will understand or appreciate what you do, and that’s OK, because there are still plenty of people who do.

What do you wish other people knew about your job?

I’m not a mass-production operation. Every ingredient is carefully sourced and picked. Every treat is rolled and cut by hand. Every bag is labeled, filled and sealed by hand. Every order is packed with a handwritten note. There are so many steps to the process, and the prices reflect that.

What was the first job you ever had?

I was a coffee maker and doughnut filler at Dunkin’ Donuts.

What’s the best piece of work-related advice you’ve ever received?

Just be yourself and the right people will find you.

Five favorites

Favorite book:
You Are a Badass: How to Stop Doubting Your Greatness and Start Living an Awesome Life by Jen Sincero
Favorite movie: Pretty Woman
Favorite music: Everything from classical to heavy metal, and almost everything in between
Favorite food: Chocolate
Favorite thing about NH: Its beauty

Featured photo: Brooke Tilton. Courtesy photo.

Graphic history

Marek Bennett continues Freeman Colby’s story

Henniker comic artist and educator Marek Bennett discussed the third volume of his historical graphic novel series, The Civil War Diary of Freeman Colby, due out on Jan. 25. The book is available to preorder now at marekbennett.com.

How did you start this series?

In December 2012 … I realized I knew very little about local history here in New Hampshire, where I grew up. I started poking around in the local historical society, just curious about the photographs and old documents and things there. I came across this diary written by a guy from Henniker, Freeman Colby. It covered his service in the Civil War. I thought it would be fun to doodle a little stick figure comic to see what this [story] looks like when it’s drawn out. … That’s how I got started. I said, ‘I’ll just draw a little eight-page mini comic using the story and then put it down and let people read the diary themselves.’ Instead, I got hooked on it and kept drawing it.

What is Volume 3 about?

In each book, I try to unfold the story and find a new dimension to the story. Volume 1 is basically Freeman Colby’s diary verbatim, but in a comics format … For Volume 2, I started finding other people’s stories and weaving them in to help flesh out the narrative and figure out what was really going on. … That’s when the series really started taking its shape. … The next level is orchestrating all of those stories; that’s Volume 3. I realized it’s not enough just to have a lot of these other people … pop in and tell a short story and then disappear. I need to bring them in and let them be in conversation with each other. It was really a fun challenge to … see how they can all fit together on the page in a way that I can draw it. … It’s pulling together all these little puzzle pieces that haven’t been put together in quite this way before.

So is Freeman Colby still the main character?

Freeman Colby is still the throughline — he’s in the background of the scenes — but 90 percent of the book [consists of] materials taken from other storytellers who can flesh out his story. … For example … Freeman Colby ends up teaching a literacy class for freed people who had been enslaved … and I realized I could have a couple of his students tell their stories, too, in a way that is culturally relevant.

How do you choose which stories to include?

I’ve realized that history, in some ways, has very little to do with the past and a whole lot to do with the present, because we’re finding this information in the present. We’re putting these pieces together and crafting this new narrative in the present. … As I worked on this book, I tried to … choose stories and weave them together in such a way that it casts more light on the things [of the present] that connect us to that time period. … I just couldn’t help but notice that as I’m drawing people debating and acting and struggling to confront armed rebellion in the United States, there’s an armed rebellion — people marching on the Capitol — happening on the news.

Was it always your plan to create multiple volumes?

When I did the first book, I thought that would be it. … Then it was selected as a great graphic novel for teens by the American Librarians Association. That got my attention and I thought maybe there’s an audience for this. … Right around that same time, I heard from some descendants of the Colby family, and they mailed me a packet of 80 pages of letters that Freeman Colby had written home that I hadn’t seen before. … I thought, well, that’s a sign, then, that people are interested in the book, and they want to see more.

Was your research or creative process for Volume 3 different in any way?

Yes, partly because of Covid. … The pandemic was so disorienting, it took me almost a year of false starts and multiple drafts of a short section. It just wasn’t working. Then, at a certain point, I realized I just needed to get this book done. … I gave myself a daily deadline: I have to draw two pages a day. Even if they’re not the finished version, it doesn’t matter if they’re good or bad, I just have to have those pages done. … That was really helpful.

What now?

I’m going to get right to work on the next volume, on the most important parts, and just see how it fills out. … I have a New Year’s resolution where I’m blocking out a couple of weeks a month to be focused on Volume 4. … [While] I bring Volume 3 around to people, I want to keep working on Volume 4 … and keep it moving forward.

Featured photo: The Civil War Diary of Freeman Colby.

On The Job – Michael Teixeira

Personal transportation provider

Michael Teixeira is a non-emergency medical and personal transportation provider and owner of MFT Transportation Services based in Pelham.

Explain your job and what it entails.

My job is to bring clients to and from doctor’s offices. People always say I’m different because when we’re going out to their doctor’s offices, I’ll make stops along the way for them, if they want McDonald’s or they need to stop at CVS for a prescription or whatever. I’ll do whatever I can to help them out, because for some people this is the only time they’re leaving their house all month.

What led you to this career field and your current job?

We also have a home care business, and one of our clients needed a ride to the doctor’s office. I just decided to go out and buy a van and give her rides. I realized that there was a need for it, and that there were a lot of people who couldn’t get around because of Covid and stuff. It started as just helping somebody out, and then I just fell in love with it. I love being around people.

How long have you had this job?

August 2020.

What kind of education or training did you need?

I’m a driver by trade. I’ve worked on cars for 19 years, and in 2017 I got a class A driver’s license, and I drove an 18-wheeler. But what I’m doing now is non-emergency medical transportation, so I don’t need a special license for it or anything. All I had to do was buy the van and register my business with the state.

What is your typical at-work uniform or attire?

I just wear jeans and a nice shirt.

What do you wish you had known at the beginning of your career?

I think I’m learning every day as I go along. One of the things I’m always learning about is the finances. I wasn’t charging that much at first, and I’m starting to realize that I have to raise the price a little bit because the price of everything is up right now. But you live and learn, and you have to keep moving forward.

What do you wish other people knew about your job?

Nobody sees the things I do behind the scenes. If you have a doctor’s appointment at 12 o’clock, I’m starting my day at 10 o’clock so I can stop at the car wash and make sure everything is clean, and then I’ve got to drive the 45 minutes or whatever to your house to pick you up.

What was the first job you ever had?

Market Basket.

What’s the best piece of work-related advice you’ve ever received?

Always do your best. People notice what you’re doing, and everything always comes back to you the way you should be rewarded.

Five favorites

Favorite book:
There’s a book based on Rocky that I’ve always loved.
Favorite movie: Well, it’s Rocky, of course.
Favorite music: Biggie Smalls, Dr. Dre, Tupac and Guns N’ Roses
Favorite food: I’m Portuguese, so my favorite is Portuguese food.
Favorite thing about NH: I like the snow in the winter and the colors of fall — basically, the seasons.

Featured photo: Michael Teixeira. Courtesy photo.

Future plans

Project to bring connections, improved walkability to Manch

RAISE Manchester is a $30 million transportation infrastructure project in Manchester funded in part by a $25 million federal RAISE grant. Kristen Clarke, project manager and Manchester Department of Public Works traffic engineer, discussed the project following a public informational meeting held for residents and business owners. Visit raisemanchester.org.

How long has RAISE Manchester been in the works?

The first time we applied for the grant was in 2019. There were some planning efforts that happened leading up to that as well. We applied for the grant in 2019 and 2020 and were not successful and then won the grant in 2021.

What are RAISE grants awarded for?

The grant is [awarded] through the U.S. DOT. RAISE stands for Rebuilding American Infrastructure with Sustainability and Equity. There are several key items that they’re looking for, which are how we’re improving mobility and congestion and how we’re creating new development opportunities using infrastructure.

What are the elements of the project?

There are four different elements of the grant that are all semi-interconnected. First, there’s the Granite Street and Commercial Street intersection, where we’re going to be building a pedestrian bridge over Granite Street. Then, where South Commercial Street currently dead-ends by the Fisher Cats ballpark, we’re going to be building a bridge over the active rail line that will connect over to Elm Street at Gas Street. Then we’re going to be building a rail trail on the abandoned rail trail corridor from Queen City Avenue up to that Elm and Gas Street intersection. The last piece is the reconfiguration of the South Willow Street and Queen City Avenue intersection from a signalized intersection into a peanut-shaped roundabout.

What are some of the problems that RAISE Manchester aims to address?

The biggest things are we’re looking at how to reconnect the south Millyard area back over to Elm Street across the rail line in hopes that it’ll help spur some redevelopment and extend downtown south of Granite Street. We’re also looking at [improving] safety and traffic congestion by providing alternative ways in and out of downtown.

How are you able to predict what changes will make the biggest impact?

Part of it is looking at where the bottlenecks are happening today. We know that, getting into the city on the Granite Street quarter, there’s a lot of congestion, especially if there’s a ballgame or an event at the SNHU Arena or if a train is coming through there. So that’s where we started looking at where we could create more options.

How much of this plan is confirmed and how much is still developing?

The four elements as presented in the grant application are required to be complete; they have to be done in some fashion based on the stipulations of the grant. The width of the road or the exact alignment of it can change, and that part is still not set in stone. We are in the preliminary design phase right now, which we’re hoping to wrap up over the next couple of months. Then, the final design phase will go on for about another year.

What does that design process look like?

There are three bridges that are part of this project, so a big piece of the design is actually doing all the structural analysis to design the bridges. That’s what takes the longest of all of it.

What is the timeline?

All in all, we have to be ready for all the design to be done by September 2024, and all construction must be completed by September 2029. We’re not sure about the [order of the] stages and which would happen first. A contractor might choose to do multiple of them at the same time. We can’t know yet.

What was the response at the public meeting?

Overall, the response was positive, and people were excited. They wondered how we’ve gone this long without a lot of these projects in place. We did get some great comments from the bike and pedestrian communities on different things that we should explore to see if there were better ways to accommodate bikes and pedestrians. … We’re really excited about it. If people have ideas, we’re happy for them to share their comments through our website, raisemanchester.org, or get in touch with us. We want to make sure that if there’s something someone wants to see, and there’s a way that we can accommodate it, we look into it.

Featured photo: The biggest part of RAISE Manchester will be a new South Commercial Street Extension. Courtesy photo.

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