On The Job – Lynne Duval

Licensed independent clinical social worker

Lynne Duval is a licensed independent clinical social worker who provides psychotherapy services through her private practice, Granite State Child & Family Counseling in Milford.

Explain your job and what it entails.

I am a psychotherapist providing mental health therapy services via telehealth to people age 9 and above. I work a lot with individuals and couples providing Emotionally Focused Therapy. … I access many modalities. … You are an active member of your treatment … and the length of treatment depends on the presenting issues and your process. … My job is to support you, determine your stressors and ways of coping and help you develop more appropriate ways to manage. I look at your relationships, both past and present, and how connected you are to key people in your life. We identify patterns for how you interact with others and determine more effective ways to connect. We look at coping strategies to manage anxiety, depression, ADHD and other difficulties. I help you determine any distortions you may have and reframe them so you can see the world in a more productive way.

How long have you had this job?

I have been in the field for 31 years and in private practice for 19 years.

What led you to this career field and your current job?

I worked in corporate America right after high school for five years and through that process realized what I really enjoyed was helping people and learning about how and why people behave the way they do. I was fascinated with what made people tick and how to help people feel better about themselves and their relationships.

What kind of education or training did you need?

I have an associate’s in human services, bachelor’s in psychology with a minor in social work, and a master’s in social work. I went to Castle College for my associate’s, Rivier University for my bachelor’s and Boston University for my master’s.

What is your typical at-work uniform or attire?

Business casual is what I typically wear.

What is the most challenging thing about your work, and how do you deal with it?

Right now one of the biggest challenges is not having enough space for everyone in need, and not having enough resources for clients to access within the community. I do offer a wait list for those who want to wait for my services, though that could take more than a year.

What do you wish you’d known at the beginning of your career?

I really can’t think of anything. I worked very hard to learn all I could about different trainings in mental health and settled on social work because it was the most marketable option.

What do you wish other people knew about your job?

There is great satisfaction in helping others. It is a great career with so many opportunities to work in various locations. I chose private practice because it gives me the autonomy to work within my scope of practice and according to my ethics without having to follow business models that contradict those goals.

What was the first job you ever had?

The first job I had was working at a restaurant in Nashua that my neighbor owned as a bus-girl.

What’s the best piece of work-related advice you’ve ever received?

Take care of yourself, too. In the helping professions, it can become easy to immerse yourself in taking care of others and neglecting your own needs. I learned early on that I had to take care of myself first in order to be available for others.

Five favorites

Favorite book:
I read mostly educational books.
Favorite movie: Grease
Favorite music: Country
Favorite food: Anything delicious
Favorite thing about NH: The landscapes. It is a beautiful state, and I love the ocean and the mountains equally. I love the trees and green grass. I love the flowers.

Featured photo: Lynne Duval. Courtesy photo.

May on two wheels

How to celebrate National Bike Month

Throughout May, New Hampshire communities are celebrating National Bike Month with events, initiatives and challenges aimed at inspiring people of all ages to take to the roads on two wheels. Tammy Zamoyski, Regional Planner at the Southern New Hampshire Planning Commission, which is promoting New Hampshire Bike Month in partnership with the New Hampshire Department of Transportation and the Bike-Walk Alliance of New Hampshire, talked about the benefits of biking and provided some pointers for beginner cyclists participating in this month’s activities. Visit bwanh.org/calendar for the schedule.

What is National Bike Month, and how is New Hampshire celebrating?

The League of American Bicyclists started Bike Month in 1956 as a way to celebrate the benefits of bicycling and to encourage people to give it a try. In New Hampshire, the Planning Commission has partnered with the New Hampshire Department of Transportation and the Bike-Walk Alliance of New Hampshire to celebrate New Hampshire Bike Month. We’ve been reaching out to different communities and organizations throughout the state to see how everybody is celebrating and to put together an events calendar. There’s National Bike and Roll to School Day and a variety of bike rodeos and events for children. There are events to get adults back on bikes, like a “Relearn to Ride a Bike” class. There are some recreational opportunities, such as the Tour de Francestown, which is a gravel bike ride they do every year.

Bike to Work Week is May 15 through May 21. What is that about?

Bike to Work Week is a time to encourage people to try riding their bike to work. We try to make it a fun activity that people can do together. In the past we’ve set up breakfast stations where people can stop on their way to work, and even happy hour events where people can stop on their way home from work and grab a drink and a bite to eat with other people who have ridden. It’s a great way to build community.

Do you ride your bike to work?

Every single day, no matter the weather.

What are the benefits of biking?

The biggest thing for me is the impact on the climate; riding a bike is something we can do to decrease our carbon footprint. Burn fat, not fuel! It’s great for your physical health, and for your mental health, as well. It relieves stress and is a great way to start and end your day. I also feel like it creates a sense of community. When you’re not in a car, you notice so many different things about your environment, and it helps you connect with neighbors and other people who are out and about.

What tips do you have for people who are new to biking and want to give it a try this month?

One of the most important things is planning your route. Remember that the fastest way by car isn’t always the safest or most enjoyable way by bike. A lot of times, you can go over a block or two and take a less traveled, quieter back road, and it may take a few minutes longer to get to your destination, but it’ll be a much more enjoyable experience. You can use tools like Google Maps, which has a cycling feature, to find the best routes. It’ll show you all the different ways you can go, and it’ll even show the elevation and recommend the best way to go if you want to avoid hills. Another thing I recommend is to find a bike buddy; it’s one thing to ride your bike on a rail trail or a closed street, but when you’re out in traffic and navigating through intersections, it can be quite intimidating. Riding with someone who can show you the ropes until you get comfortable to ride on your own is a good idea. Dress for the weather; wear layers. Some people like to bring a change of clothes for when they get to work in case they get sweaty. Lastly — and this has been a total game-changer for me — get a basket for your bike. I know it sounds silly, but it has revolutionized the way I ride. I can stop and get groceries or bring my winter jacket without having to worry about being able to fit everything in my backpack to get it home.

What would you like to see for the future of biking in New Hampshire?

I would love to see more enthusiasm around bicycling as a viable mode of transportation. I think a lot of people view it as a recreational opportunity, which it is, but it’s also a really great way to get around. It offers more opportunities to get around for people who don’t have a car, choose not to drive or don’t have access to transit. I’d really like to see some of our communities become “Bicycle Friendly Communities,” which is a designation that the League of American Bicyclists has set up for communities that meet [bike friendly] criteria.

Featured photo: Tammy Zamoyski. Courtesy photo.

Erasing the stigma

May is Mental Health Awareness Month

Dr. Will Torrey, Chair of the Department of Psychiatry at Dartmouth Health, discusses Mental Health Awareness Month, efforts to reduce stigma surrounding mental health and resources available to individuals dealing with mental health issues in New Hampshire.

What is the purpose of Mental Health Awareness Month?

The idea is to increase knowledge and understanding of mental health disorders so that the general public can know more about these common illnesses and get increasingly engaged in helping us to help people get timely access to high-quality care. About 20 percent of us in the United States will have a psychiatric illness in any given year, and half of us will at some point during our lifetime. The point of Mental Health Awareness Month is to help engage people so that they’re more knowledgeable about their illnesses, can seek help when needed, and to broaden the coalition of people who are seeking to turn toward psychiatric and addictive difficulties with the same seriousness of purpose as we treat other illnesses, like cancer.

What initiatives is Dartmouth Health doing for Mental Health Awareness Month?

We’re excited to be hosting an exhibit at Dartmouth Hitchcock Medical Center called “Deconstructing Stigma.” It aims to help people understand more about mental illness and to help people start or continue to deepen conversations about mental illness and its treatment. We also have a series called “Heads Up” that started last May and is ending this May and has included monthly articles on different facets of mental health and webinars on those topics. Our last webinar is coming out in May for Mental Health Awareness Month. These efforts aim to educate and foster discussions so that people can start to suffer less and do more together to make treatment more available.

What are the current strengths and weaknesses of mental health care in New Hampshire?

Across the nation, the big challenge is timely access to high-quality care. Covid-19 was a perfect storm in terms of stressors that bring out psychiatric illness. People had health worries, economic challenges, loss to death, social isolation, trouble with child care — all kinds of things that lead people to be more likely to exhibit signs and symptoms of psychiatric illness. At the same time, the health care system has been stressed because of worker shortages, and some of the core supports that had typically been available are less available. New Hampshire has struggled to meet the growing demand for mental health and substance use disorder care despite efforts to address the issues. It has excellent structure in its community mental health systems, but those are somewhat overwhelmed by the need for those services at this time. This is true for inpatient hospitalization needs for children and adults and for general outpatient care. At all levels of the continuum of care, the need for services outstrips capacity.

What can be done to help reduce stigma around mental health and encourage more people to get help when they need it?

When I was growing up, breast cancer was highly stigmatized, and people wouldn’t talk about it. … It wasn’t something that you looked to get support from others for. Nowadays, people get support from their friends and family, and I don’t see any reason why we shouldn’t be in the same position with mental health care. That’s what we’re working toward: if someone develops depression, psychosis or posttraumatic stress disorder, they should be able to talk to their friends and family and have straightforward, well-organized pathways into care and support. … A lot of it has to do with creating community, advocating together and encouraging these conversations and having these conversations.

What can friends and family members do to support someone struggling with mental health issues?

The core messages are the same as we would give to anyone with any kind of illness — just be clear that you care about them and will be with them through this. Give the message of caring, support and hope. Family members can also get more education through organizations such as the National Alliance for Mental Illness. They offer support groups and courses so that people can learn more about psychiatric illness and be more helpful to their loved ones or friends living with these illnesses.

What resources are available to people struggling with mental health issues in New Hampshire?

First and foremost, if you’re in crisis, you can call the national number 988, which can guide you to the appropriate care. Additionally, New Hampshire has mobile crisis units that can help resolve a crisis situation directly, often without [resulting in] hospitalization. Emergency rooms are always open for real crisis times. You can access mental health care through your community mental health system, or you can go to the Psychology Today website … and it will tell you which providers in your local area accept your type of insurance. Finally, if you’re employed, your employer may have an employee assistance program that can provide you with information about resources and support that are available to you.

Featured photo: Dr. Will Torrey. Courtesy photo.

On The Job – Hannah Coleman

Master barber

Hannah Coleman is a master barber and owner of Ritual Grooming (557 Daniel Webster Hwy., Unit 3, Merrimack, 365-4319, ritualgroomingnh.com).

Explain your job and what it entails.

I offer an array of self-care services to folks from all over the state and beyond. I also offer a safe place to kick it, relax and vent if need be.

How long have you had this job?

I’ve been a master barber since 2017, but I’ve been in the hair industry for over a decade.

What led you to this career field and your current job?

I was a cosmetologist for years and started to realize that I vibed more with the shorter styles that sat in my chair and felt a bit more excited at the different aspects of change when someone was looking for a new style.

What kind of education or training did you need?

There’s a few different routes to get licensed as a hair professional. I went to a trade school for my education, but lots of people will find someone to apprentice them as the education you receive is a bit more personal if you can find the right mentor.

What is your typical at-work uniform or attire?

I like to balance between comfortable and professional. I used to be super focused on dressing to the nines for work but soon realized that dressing how I wanted to was going to attract a clientele that was the best match for me.

What is the most challenging thing about your work, and how do you deal with it?

I’d have to say that maintaining boundaries with people that you’re normally very friendly with can be a tough but necessary line to walk.

What do you wish you’d known at the beginning of your career?

That I don’t have to specialize in every hair service to be successful. I used to force myself to do “hair tattoos” — designs with a straight razor — which I was always terrible at, just because people assumed I could do them. One day I just said ‘no more’ to doing the things I’m not good at and don’t bring me joy.

What do you wish other people knew about your job?

Some people like to look down on this industry like it isn’t enough to be a career, but I couldn’t disagree more. We are incredibly passionate and driven in this career field. Not only can you make a living behind the chair, but it’s a career in which you can be creative, have freedom, work in an amazing environment with amazing people as well as travel the world. The best part is when folks ask me how I’m doing, I don’t ever feel the need to respond sarcastically with ‘living the dream.’

What was the first job you ever had?

I worked at Quizno’s subs before they all died out.

What’s the best piece of work-related advice you’ve ever received?

People invest in people first. It’s not all about the haircut, but about offering a good experience and being personable.

Five favorites

Favorite book:
Harry Potter
Favorite movie: Howl’s Moving Castle
Favorite music: I’m all over the place with music, but my top three artists right now are Tash Sultana, Red Fang and Post Malone.
Favorite food: Italian
Favorite thing about NH: Being able to get to a city, forest, lake or the sea within an hour

Featured photo: Hannah Coleman. Courtesy photo.

Local color

A Manchester artist talks about her coloring book

Jyl Dittbenner, the Manchester artist behind the coloring book The Colors of Manchester, talked about her creative process and the inspiration behind her illustrations of the city’s landmarks, businesses and residents. Sold out since its first release a few years ago, the book was recently reprinted, with limited copies available now at the Millyard Museum’s gift shop and the Bookery in Manchester.

How did the idea for a Manchester coloring book come about?

I draw every day, often at various cafes and restaurants, and sometimes people will see me and talk to me. Liz Hitchcock [principal at Orbit Group, a Manchester-based investment firm that supports community development initiatives] saw me drawing a few times and said, ‘You know, I’d really like to see a coloring book of Manchester. Is that something that you would want to collaborate on?’ So I worked with her and some people from the Orbit Group to take a bunch of drawings and move in a direction. I didn’t have any words in mind, so the creative director came up with a few sentences that are in the book, and we agreed on them together.

What locations or landmarks are featured, and how did you choose them?

I looked through my sketchbooks and talked with Liz and her creative department and also people in my life to determine what locations people would be interested in coloring. … There’s Baer Square in Arms Park. There’s Cat Alley. We love cats, so there are actually a lot of cats on random pages. … There’s the Palace Theatre, from the inside and outside. There are some pieces of cafe life. There’s the river and the Millyard in the background on a lot of the pages.

From an artistic standpoint, what do you find intriguing about the architecture, landmarks and scenery of Manchester?

We have a lot of older buildings and architecture, which look very different from the things around them … I also love drawing people; buildings are interesting to draw because they each have their own character, and it’s the same with drawing people. It’s just fun to see what makes us unique.

How does the process of creating a coloring book differ from creating regular art?

Most of my drawings are very sketchy. I don’t like using pencil because I drag my hand across the page, but I do all my drawings in pen. For this coloring book, I would take a sketch drawing and bring it into Procreate on the iPad, then trace over the lines that I wanted to keep, clarify the lines that I thought weren’t quite right and add more detail if I felt like [it was necessary] to create the suggestion of certain shapes and patterns for people to color.

Who would enjoy this book?

It’s for all ages, and kids can enjoy it, but it’s geared more toward adults, because it’s more about reminiscing about the places in Manchester that we frequently see. … For me, drawing and making murals in the city is something I enjoy doing; it’s relaxing and calming. I think coloring is a similar activity for other people, and it’s a less intimidating activity for people who think, ‘I can’t draw,’ or ‘I can’t make art.’ It’s an entry point [to art] for them; they can color something and feel confident in their choices of colors and how it looks.

Featured photo: Courtesy photo.

On The Job – Chris Conroy

Video production creative director

Chris Conroy is president and creative director of Heartwood Media, a video production company in Manchester.

Explain your job and what it entails. 

My official title isCreative Director at Heartwood Media, a video production company. But I’m really a storyteller. I help businesses reach new customers and attract new employees, help organizations raise money for good causes, and I help brands improve their visibility, all through the magic of video. Heartwood handles all aspects of video production from planning to delivery. In pre-production, I work directly with clients, their staff and customers to visualize and plan a project. Great visuals are essential to a successful video, so during production I direct the crew, work with talent and conduct interviews. In post-production … I work with our team — editors, graphics artists, animators — to put the finishing touches on our production.

How long have you had this job? 

Twenty-seven years. I started when I was 10.

What led you to this career field and your current job? 

I’ve always been involved in creative activities. I was in band, chorus and drama club in school. I signed up for a radio and TV course in college. I enjoyed it, and I was good at it. It seemed like a natural fit.

What kind of education or training did you need?

New York Institute of Technology, my college, had a daily news program where students filled the roles of reporters, camerapeople and editors. … It was great training for the real world. I started working in news right after graduation for an all-news station on Long Island. Shooting one-and-a-half-minute stories daily really helped to hone my skills. I worked at CNN for a while as an editor and cameraman. Then I moved into syndicated TV before moving to New Hampshire. As I moved on and up, I wore a lot of different hats — camera, sound, editor, grip, PA, producer — I’ve been there, done that, andI have the T-shirt for just about every role on a production. I even do a little makeup on our shoots.

What is your typical at-work uniform or attire? 

Typical director wear — jodhpurs, riding crop and monocle. Kidding! Usually khakis or jeans and a button-down shirt.

What is the most challenging thing about your work, and how do you deal with it?

Staying on top of changes and working with our clients to find the best fit for them. For example, during the pandemic we outfitted some clients with tripods and ring lights and trained them so they could record good-looking video. In some instances it makes sense for our clients to film things themselves and use our expertise in storytelling to edit a final video.

What do you wish you’d known at the beginning of your career?

I will always be learning.

What do you wish other people knew about your job? 

How interesting it is. I have to understand a client’s story, product or service before I can tell it for them in a video. … Through my work, I know a little bit about so many different things.

What was the first job you ever had?

I delivered papers for Newsday.

What’s the best piece of work-related advice you’ve ever received? 

Sometimes understanding what not to do is more important than learning what to do.

Five favorites

Favorite book:
Stop That Pickle!
Favorite movie: It’s impossible to pick just one film.
Favorite music: Anything by They Might Be Giants
Favorite food: Tough one! Pizza, bagel or knish.
Favorite thing about NH: Being able to enjoy all 10 seasons.

Featured photo: Chris Conroy. Photo by Rosemary Conroy.

The historical record

New state archivist wants to make the past accessible

Meet Ashley Miller, who was recently appointed as New Hampshire’s new state archivist.

How did you become the state archivist?

I did my undergrad at Penn State, where I got my degree in history. After graduating, I knew I wanted to continue [in history], but not be a history teacher. I had worked in the preservation, conservation and digitization department at Penn State in their archives, and I absolutely loved it. I moved to New Hampshire and started working at Concord Public Library as an archivist, reference and outreach coordinator and commuting down to Boston for grad school, where I pursued a master’s in archival management and a master’s in history at Simmons University. Then, this past October, I learned that the state archivist — my predecessor — was retiring. That day, I sent a very bold email to the Secretary of State, David Scanlan, saying, ‘Hey, here’s my resume, and here’s why I think I would be a good fit.’ Two months later I had an interview, and the rest is history.

What does it entail?

Right now I’m doing a lot of planning for what I want to do over the next 18 months, but once I’m into the grind of the job, the essential functions are handling research requests, managing records for state agencies, providing transportation and storage for records, [conducting] polls and refiles for agencies and the general public and preserving the documentation of New Hampshire history. I’m also responsible for the management of the building we’re in.

What kinds of materials do you work with?

We have so much. We have records of state agencies, like the Department of Health and Human Services, which aren’t accessible to the public, but when [a department] needs their records, we’re the ones who pull them and transfer and store them. We also have original town charters, probate records, legislative histories, original bills, records of governor.

Where do they come from?

State agencies, past legislators and sometimes just donors — people who discover things in their attics or they have things that were passed down to them.

What is the oldest item in our state archives?

The oldest record we have is the original New Hampshire charter from 1631.

Any other interesting or surprising finds?

We have a copy of the Declaration of Independence, the Bill of Rights and the ratification documents that were rediscovered here in the Statehouse in 1978. They’re displayed in our front lobby. How cool is it that we have those? As for other surprising finds, I can’t say I’ve come across anything too out of the ordinary. But I’ve only been on the job for about a month and a half, and we have 98,000 boxes in our archives, so there could very well be something shocking that I haven’t discovered yet.

What would you like to accomplish as state archivist?

One of my big goals is to make our records more accessible to the public, which is going to be a matter of scanning — we will really have to double down on our scanning efforts — and getting the software to be able to host browsable [archival materials] on our website, as well as [writing] descriptions and all that. I also want to do more outreach, whether that’s visiting local schools and their history departments or even just posting on social media. I want people to know that we’re here and that we have these resources available. We are the custodians and the caretakers of these records, but they belong to the people. They are meant to be seen and used by the people. … The accessibility of these records will make things much easier for genealogists, school groups, history departments, historians, researchers and students, and hopefully get more people interested in our history.

What do you enjoy about working in archives?

I’ve always loved history, since I was a little girl. It’s part of the reason I wanted to move to New England. Getting to work with primary source records and literally hold history in my hands is a fascinating experience for me. How can you not get excited about history when it’s right in front of your face?

What significance do archives have for the people of today?

There’s a great quote I learned in library school: ‘Archives are arsenals of accountability.’ They’re a record of who we are, what we’ve done and where we’ve been, and that is hugely important.

Featured photo: Ashley Miller. Courtesy photo.

On The Job – Kim Shimer

Maternity and newborn photographer

Kim Shimer (kimshimer.com) is a newborn baby and maternity photographer. Sessions are done at her studio in Deerfield.

Explain your job and what it entails.

I primarily photograph maternity through [the child’s] first birthday. My main focus is on maternity and newborn sessions. I have a client closet full of gowns and everything needed to style my newborn session so it helps make a stress-free experience for my clients.

How long have you had this job?

I have been specializing in maternity and newborn photography for 11 years.

What led you to this career field and your current job?

Being a mother of five, I absolutely cherished that stage of my life, and I feel so many women don’t realize just how beautiful they are while pregnant. They may see a different version of themselves in the mirror, and I am able to show them how the world sees them. Newborns are photographed in the first two to three weeks of life, and their newness and smallness is so fleeting that I am genuinely honored to be able to preserve this for families.

What kind of education or training did you need?

My love for photography started in high school, but in the digital age we live in and with the online training available to us, I am always learning. I actually have a dual screen so that I can watch trainings while I edit my galleries. As much as I love to learn online, I have taken several in-person mentorship workshops and have gone on retreats where I learned from the best in the newborn-and-maternity niche. I am also a strong believer of ‘community over competition’ and grew tremendously through forming genuine friendships with fellow photographers.

What is your typical at-work uniform or attire?

During a session I wear comfy stretchy pants and a Kim Shimer Photography T-shirt and cute socks. I actually find it fun to match my socks to a client’s nursery theme to see if they notice.

What is the most challenging thing about your work, and how do you deal with it?

The most challenging thing about my job is probably the business side of things. I am, like most creatives, not a fan of the numbers or administrative stuff, so I avoid it, which causes me stress.

What do you wish you’d known at the beginning of your career?

As I said, I embrace community over competition, but that was not always the case. I think I caused myself too much stress comparing myself to peers in the beginning. My true growth [occurred] when I started using my network to learn and gain guidance from.

What do you wish other people knew about your job?

I am being entrusted with newborn babies, so I am invested in making sure your baby’s safety is a priority. They may look like cute little props being posed, but behind the scenes, there is a reason for every movement I make with these precious babies, and I am honored to be entrusted with them at that stage in their lives.

What was the first job you ever had?

I worked at Kmart in the women’s department.

What’s the best piece of work-related advice you’ve ever received?

Stop comparing yourself.

Five favorites

Favorite book:
The Phantom Tollbooth by Norton Juster
Favorite movie: Grease
Favorite music: Noah Kahan
Favorite food: Apples and peanut butter
Favorite thing about NH: Fall foliage

Featured photo: Kim Shimer. Courtesy photo

Outreach on four legs

Policing and building community with horses and a pony

Officer Kelly McKenney of the Manchester Police Mounted Patrol, honored last month as the 2023 New Hampshire Horseperson of the Year by the New Hampshire Horse Council, shared her thoughts and experiences on serving as a mounted police officer.

How did you become a mounted patrol officer?

I’ve been riding since I was 6 years old. … I was on the UNH equestrian team and lived at the UNH horse barns for my last two years there. After college … I became a police officer in Manchester, knowing that Manchester had a mounted patrol, with the intention and the hope of being put on that division. It took 13 years; I did my time, then finally got put on.

Tell us about the horses.

We have two big horses named General Stark and Bruno. General Stark is a Clydesdale cross and has been with the patrol for a while, while Bruno is a Percheron cross and relatively new. Right now we keep them at the Youth Detention Center in Manchester, because that used to be a county farm. … For almost two years I was alone — there are usually two riders, but we didn’t have the manpower to spare — but I finally got a partner this past summer. That helps a lot, so we can ride together and share the chores, and horses are herd animals, so they prefer to have a partner. … I’ve ridden General Stark for a long time, and we have a great partnership, but I’ve been letting my new partner ride him because he’s such a steady horse; he’s been doing [patrol riding] for a long time and has been exposed to everything. Bruno, however, is still new and can be a bit anxious about things. … Then, there’s Eddy, the pony …

OK, so what’s the story with the pony?

Our horses are huge. Kids go to pet them and it’s like, ‘OK, well, that’s a leg.’ So, I had this idea. … I asked the chief, ‘Can we get a pony? I want to bring a pony to the schools,’ and he was like, ‘… a pony? Uh, alright,’ so I found this little pony, and it just exploded. I did over 120 events with the pony just last year. We brought him to schools, day cares, senior centers, nursing homes, mental health facilities — who doesn’t love a pony, right? … And the comfort dogs are great, too, but every kid on the planet has seen a dog; it’s not every day you get to see a pony in Manchester.

What kind of police work do you do on mounted patrol?

Mostly we ride downtown, on Elm Street or throughout the parks. When we were having homelessness issues, I would monitor the parks and make sure people were behaving. I actually formed quite a few bonds with the homeless [individuals] out there. A lot of them would talk to me when they wouldn’t talk to [other officers], because they see that I’m a human, too. The horse kind of brings that out. I’ve also stopped cars and made arrests from horseback.

Do tell how you pull someone over while on horseback.

I use the traffic lights to my advantage. I stand at the corner, and when the cars are stopped at the light, if I see [a driver] on their phone or an expired inspection sticker or registration, I ride up to the car while they’re waiting for the light, and I say, ‘Hey, when the light turns green, I want you to pull over up there.’

Who picks up the horse poop?

I do! It’s so funny —I bring trash bags, and it’s basically like, the biggest dog-doo pickup in the world. … And Eddie, when we bring him places, wears a little diaper that catches his poo. Seriously. There are pictures on our Facebook page.

Why is the Mounted Patrol an important part of the police department?

At the end of the day I’m still a police officer doing police work, but working with horses is so much more community-oriented than just being in a cruiser … and allows for a better face-to-face interaction with the public. When I’m riding, people walk up to me and flag me down to talk, which opens up a dialogue, and that is just awesome. Nobody ever flagged me down to talk about my cruiser or bicycle when I rode them; most people tried to go the other way. But having the horses, it’s so nice to be able to actually talk with people instead of being something that people want to avoid. … It helps to show people that police officers are human beings and give people a positive experience with law enforcement.

Featured photo: Officer Kelly McKenney of the Manchester Police Mounted Patrol and Eddy the comfort pony visit Manchester Head Start. Courtesy photo.

On The Job – Tim MacGregor Jr.

Computer and technology professional

Tim MacGregor Jr. of Hudson provides computer repair and other technology services through his business Freelance IT by Tim.

Explain your job and what it entails.

I perform a wide range of IT services, from PC repairs to network wiring, consulting and more. There is a very wide range of services I can provide, so I encourage people to just reach out if they have a specific request.

How long have you had this job?

I have had this business now for two years, but have been in the IT field for over five years, and have taken particular interest in it since I was in middle school

What led you to this career field and your current job?

My first career choice was the United States Air Force, until I was officially medically disqualified from service. From there, I wanted to be a police officer, before the physical requirements of that career forced me to again rethink what I wanted to do with my life. I decided to pursue my lifelong interest in IT from then on.

What kind of education or training did you need?

I have been working with computers since I was a child, which was huge when I decided to take it on as a career. To succeed in the IT field, you need a combination of private and professional experience, formal education — a degree — and certifications from certifying agencies.

What is your typical at-work uniform or attire?

I usually just try to maintain a certain level of professionalism when choosing my attire. No official uniforms, but I stick to clean, neat clothing, usually a collared shirt or polo mixed with khakis or clean, neat jeans.

What is the most challenging thing about your work, and how do you deal with it?

I think that the toughest part about my job is just the vast amount of different issues that you can encounter. It is nearly impossible to know how to deal with every problem right off the bat, but as long as you are willing to learn new things for the rest of your life, this can be a very rewarding challenge to overcome.

What do you wish you’d known at the beginning of your career?

I wish I had more information about internship opportunities. I missed out on these as a young college student, and it definitely set me back a little ways upon graduation.

What do you wish other people knew about your job?

That although people in the IT industry are very knowledgeable about a broad range of topics, none of us are experts in every single thing IT. However, at the end of the day we want to help our customers, and we try as hard as we can to make sure everyone gets the help that they need from us.

What was the first job you ever had?

My first-ever job was being a summer custodian for a school district in southern New Hampshire. My father was employed there at the time, which helped me get that position before I could even drive a car.

What’s the best piece of work-related advice you’ve ever received?

That no matter what field within IT you focus in, be prepared and willing to constantly learn new things for as long as you are in that field. If you think you have learned everything you can, then look again, because you’ve definitely missed something.

Five favorites

Favorite book:
The Lord of the Rings and everything Tolkien
Favorite movie: Star Wars: The Empire Strikes Back
Favorite music: Rock
Favorite food: Pizza or mac and cheese
Favorite thing about NH: The vast mountains and wilderness in the north

Featured photo: Tim MacGregor Jr. Courtesy photo

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