Category: Q&A

’Tis the season for Girl Scout cookies

Carrie Green Loszewski, vice president of engagement for the Girl Scouts of the Green and White Mountains, talked about Girl Scout cookie season and how customers can buy cookies and support their local Girl Scouts.

What challenges are Girl Scouts facing with cookie-selling this year?

Like so many industries over the last two years, we’ve been hit in the Girl Scout cookie industry the past few months with shortages and delays. The bakers we contract with have experienced some staffing shortages and ingredient delays and, now, some transportation issues that have resulted in us not receiving the full order of cookies we placed. We were able to fill all the orders the girls took for the first part of the sale in January — that’s when they go door to door and ask their neighbors and friends and family [to buy cookies], and they collect orders on their order card or through our digital app. Those orders get placed in what we call the ‘initial order,’ and those were all delivered last weekend. Our ‘covered orders,’ which are a smaller portion of our sale and are the cases you see the girls selling outside Walmart and the grocery stores on the weekends — for those, we didn’t receive the full amount of different varieties of cookies we ordered.

What are the different ways people can buy cookies?

We have a cookie locator on our website where people can enter their zip code and see all the booths … happening within 20 or 30 miles. … The girls also have the ability [to sell through] our online platform called Digital Cookie. They set up their own electronic cookie store, upload a video, their goals and set all the parameters. Then, they can share that link with friends and family, who can purchase cookies using a credit card. If they’d like, they can select to still have their cookies [hand] delivered by the Girl Scout. … [People who don’t know a Girl Scout personally] can go to that cookie locator on the website and select a troop’s digital link … to purchase cookies online to be shipped to their house. The cookies often come within two to three days. … We also have DoorDash available in the Manchester area, so people who live in that vicinity can order their cookies through DoorDash.

How are troops keeping themselves and customers safe while selling in the community?

They have to follow all the safety protocols; they’re expected to wear masks and follow any requirements by the store [where they’re selling]. Some troops got really creative last year and this year with large chutes [to distribute] the cookies or used a Plexiglas display as part of their booths to make sure everyone stays safe.

Which cookies are available and which are in short supply?

Some booths won’t have all the varieties customers are used to seeing. The shortages are mainly with the Tagalongs, Trefoils and the new cookie the Adventurefuls. We’ve still got plenty of Thin Mints, which are the No. 1 selling cookie … and the Do-si-dos, Lemon-ups and S’mores should all be available at the booths. There are fewer cases of Samoas, but most booths should have some. … [For online orders,] we have some varieties [labeled unavailable] because … we aren’t sure what we’re going to be receiving for reorders, and we don’t want people to purchase them online and then not [receive what they ordered] … but we’re hoping we’ll be able to [make] more varieties [available] once we know what we’re going to be receiving for reorders, which will hopefully be in the next few weeks.

How can a customer support Girl Scouts if the cookies they want aren’t in stock?

We’re encouraging customers to try a different variety that maybe they haven’t tried before, or to stock up on [other cookies that are in stock]. … Customers can also choose to donate a box if they don’t see a variety they want to eat. [Donated boxes] will be given by the troop to local fire departments or hospitals or military veterans.

What are the proceeds from cookie sales used for?

The cookie program is the main money-earner for our troops. They’re using these funds to go camping in the summer, to go on trips, to do service projects in their community and to help them earn badges.

What kinds of skills are the girls learning from selling cookies?

The cookie program has always been a great way for girls to learn business skills. … [With the shortages], they’re learning firsthand how to help customers who might be disappointed and how to sell some of the different varieties we have available. … The skills they’re learning have also stayed really up to date. Twenty or 30 years ago, when I was selling cookies, it was all about building your confidence to knock on someone’s door or make a phone call. Now, they definitely still build those types of skills, but they’re also learning about what information to share on a video [online] … so that it makes a good sales pitch and how to share a store link to get the most customers to see it.

Featured photo: Carrie Green Loszewski. Courtesy photo.

NAMI NH names new executive director

The National Alliance on Mental Illness New Hampshire chapter welcomed Susan Stearns as its new executive director last month. Stearns discussed the position and how she plans to lead NAMI NH in addressing the state’s mental health care needs. You can reach the NAMI resource line at 1-800-242-6264.

What is your background in this type of work?

I’ve worked in the nonprofit field all of my adult life in New Hampshire, and I’ve been working in mental health for the last 20-plus years. Truthfully, I have stayed in this line of work, being an advocate for people with mental illness, because I have loved ones in my family with mental illness. Having had the [personal] experience of trying to navigate [mental health] systems and challenges, it’s work that ultimately chose me. I’ve been here at NAMI New Hampshire as an employee for almost nine years — I was the deputy director — but I’ve been a longtime member and supporter of NAMI New Hampshire for about 20 years because of my experience as a family member [of people with mental illness].

What does your job as executive director entail?

It’s leading our organization, but also working with our partners across the mental health system to ensure that individuals and families affected by mental illness and suicide can have access to the support and services they need to get treatment, recover and live full lives in their communities. … NAMI New Hampshire is part of a nationally recognized suicide prevention program, so we offer suicide prevention and intervention training; we offer postvention training for communities after a suicide loss; and we do a lot of work with survivors of suicide loss and survivors of suicide attempts.

What are some of New Hampshire’s greatest needs when it comes to mental health care?

The biggest need that we’re seeing is access to care. New Hampshire has, for probably close to nine years now, had a real problem with people experiencing mental health crises being able to access crisis care in a timely fashion. … We’ve seen some significant strides in recent years toward [addressing] that; on Jan. 1 of this year, New Hampshire launched its rapid response access points and statewide rapid response mobile team. … People [experiencing a mental health crisis] will now have access to a proper response [from mental health professionals] as opposed to having to call 911 and get a response from law enforcement. That’s going to be transformational for our system.

How has the pandemic impacted mental health care in the state?

The need for mental health care has gone up, and we’re seeing and hearing from a lot of folks who are struggling to get initial appointments with providers. That, of course, is very concerning, because what is the long-term impact for folks who are reaching out, needing help, and not able to access that care in a timely way? How does that play out? Do they wind up in a mental health crisis further down the road if they aren’t able to get that earlier intervention? … I also want to point out that our mental health workforce providers are, at the same time, experiencing the same challenges that all of us are going through at this time. They’re helping people through these challenges when they, too, are living through them. The pandemic has really impacted everyone’s mental health.

What do you hope to accomplish as director?

Advocating for individuals and families affected by mental illness and suicide, and advocating for … long-term investments to ensure that we have a robust system … of mental health services. … Ideally, we would have a system [in which] people would be able to access the level of care they need when they need it so they don’t have to board in an emergency department.

What do you find rewarding about this work?

I had the opportunity a week or so ago to … sit in on a meeting with a group of high school students … who have experienced suicide loss in their school communities and have really stepped into a leadership role around creating a safe space for students to be open with their mental health needs, support each other, dispel stigma and bring mental health out into the open. That was one of the most inspiring conversations I’ve gotten to listen to in a while. … We also have speakers … who are folks living with mental illness who are trained to tell their story and offer up hope in that process. It’s always really moving to hear those stories and realize how folks can go through some very dark days, but, with help and by seeking treatment, they can come out on the other side, so to speak, and be able to then share that story of hope with others and help to promote hope and healing. It’s those moments — seeing that transference of hope or people holding onto hope for each other — that is one of the most rewarding things I experience.

Featured photo: Susan Stearns. Courtesy photo.