On The Job – Ernie Dascoli

Window treatment specialist

Ernie Dascoli is the owner of Made In The Shade, a custom window treatment business in Windham.

Explain your job and what it entails.

I’m the owner of a custom window treatment company. My job entails overseeing the day-to-day operations, which entails mostly marketing, sales and install coordination. I help people transition their homes by using blinds, shades, shutter and draperies products that dress up their windows and change the entire feel of rooms in their home.

How long have you had this job?

I started the business this year and have enjoyed a lot of early success, considering you hear most companies struggle at the beginning.

What led you to this career field and your current job?

I’ve always been in corporate sales for packaging manufacturers, so the interaction with the client came naturally. I was looking to transition out of the corporate grind and build a company of my own. I was burnt out from traveling all over the country and spending 100-plus nights on the road and weekly conferences and Zoom calls that seemed to accomplish nothing except give the group a reason to jump on another call. It left me with a very unfulfilling feeling inside, and I felt destined to do something better for myself.

What kind of education or training did you need?

The education never stops. I spent a week at the corporate franchise office learning the basics of running the business. I then took it on my own to work with some local window treatment installers to learn the products and how they are installed. I also spent a lot of time meeting with my window treatment manufacturers to learn about all the products and trends in the window treatment industry.

What is your typical at-work uniform or attire?

Depends on what hat I’m wearing. For in-home consultations, I dress more professionally — dress pants and a golf or button-down dress shirt. If I am doing an install, I’ll be wearing work pants or jeans and a golf shirt of some sort. No matter what, it is always important to look respectful at a customer’s home.

How has your job changed over the course of the pandemic?

Being a relatively new business, things are changing constantly. From the beginning of the year until now, I feel like I’ve lived through two dramatic swings that most businesses don’t experience for years. In the beginning of 2022, business was booming, but these past few months business has slowed due to inflation pressures and a downturn in the economy on the brink of a recession. You need to roll with the punches and keep adjusting. It’s important to stay ahead of the business environment and keep on learning.

What do you wish you’d known at the beginning of your career?

When you work for a large company, no matter how much you like the company or the people you work with, you’re still an employee, and everyone is replaceable. There’s not a lot of loyalty. I should have started my own business earlier.

What do you wish other people knew about your job?

I’m always looking out for my customer’s best interest. When I have happy customers, that is the most rewarding part of the job.

What was the first job you ever had?

I was a caddy at a country club in town.

What’s the best piece of work-related advice you’ve ever received?

No matter how bad you think a situation is, it’s usually not as bad as you think it is, and most of the time it works itself out.

Five favorites

Favorite book:
The Lizard King
Favorite movie: True Romance
Favorite music: ’80s, grunge, rock and metal
Favorite food: Pizza
Favorite thing about NH: The Lakes

Featured photo: Ernie Dascoli. Courtesy photo.

Sugar & Stripes

Local confectioners discuss candy cane creation

Christmas may be days away, but at Nelson’s Candy in Wilton, it’s not uncommon for the unmistakable scent of peppermint to fill the air as early as October — a sign that candy cane season has begun.

“The minute they know we have them … people will ask,” owner Nancy Feraco said of Nelson’s candy canes. “We do wait to hang them up until about a week or two before Thanksgiving, but people will ask for them, and we’ll run in the other room and get them, and sell them that way.”

Feraco took over the shop in early 2019 for the late Doug Nelson, continuing his decades-long legacy in town of chocolate and candymaking. Chief among their products during the holiday season are the candy canes — made the old-fashioned way, of course, using large kettles of boiling water and a taffy puller.

“The candy cane recipe goes way back,” said Philip LaVergne, one of Nelson’s candymakers. “Doug rarely used a thermometer. Everything was all by feel. … But when it came to the candy canes, he would use one because it’s a little bit more specific.”

Indeed, the practice of making these beloved peppermint canes by hand is about as traditional as it gets in the candymaking world. It requires a distinct level of precision — not to mention consistent manpower for all the quick cutting, rolling and shaping due to the short window of time before the candy hardens — to craft them from start to finish, making the final product that much more special.

“It’s not a difficult process to learn. It is pretty straightforward but there’s a lot of scientific stuff behind it,” said Emily Lewis, production manager of Van Otis Chocolates, which, in the past, has held public candy cane making demonstrations as fundraisers for Easterseals New Hampshire. While the demonstrations have been put on hold due to the pandemic, Van Otis does carry an assortment of seasonal items during the holidays, including peppermint cream and candy cane Swiss fudge, or dark and white chocolate Swiss fudge blended with candy cane pieces.

Up in the Weirs Beach area of Laconia, Kellerhaus is another New Hampshire shop known for making its own candy canes by hand. Owner Daryl Dawson said they always make sure to get their first batch done just in time for their annual holiday event in late November.

“We’re not in a temperature-controlled facility … and so we need it to be a cool temperature and low humidity in order for the candy to harden correctly,” Dawson said, “and that’s usually around [the] end of October, beginning of November for our candy canes and also our ribbon candy.”

Granite State Candy Shoppe, with stores in Concord and Manchester, also offers handcrafted candy canes — they’re available individually as is, or dipped in white or dark chocolate. The shop also offers white and dark chocolate-layered peppermint bark and candy cane cocoa bombs, featuring a combination of dark chocolate and their homemade candy cane pieces.

From the traditional red and white peppermint cane to those in an assortment of crazy colors and flavors, we take a deep dive into how local candy experts make the magic happen and explore the folklore and claims of origin behind the candy cane as a uniquely Christmastime treat.

Ribbon candy
Like candy canes, ribbon candy is perhaps associated with the Christmas season more than any other time of the year. Kellerhaus in Laconia, in business since 1906, is known for being one of the few shops in the Granite State that regularly makes its own ribbon candy. They usually start making it around November in tandem with the candy canes, according to owner Daryl Dawson.
“A candy cane is really solid, but the ribbon candy we’ll pull into really thin strips,” Dawson said. “A lot of people think of ribbon candy as what they’ll see in the grocery store and it’s very thick. Ours is very thin, so thin that it’s almost one of those Listerine strips. It sort of will just melt in your mouth. … You won’t be chewing on it or having to suck on it for very long.”
For flavors, Dawson said they offer two different boxes — one is a traditional box holding cinnamon, wintergreen, peppermint, molasses and chocolate, while the other is an old-fashioned box with flavors like licorice, clove, spearmint, root beer and vanilla.
Nellson Perry, a candymaker who joined the staff of Nelson’s Candy in downtown Wilton back in March, has a mostly hard candy background — including candy canes and ribbon candy. Owner Nancy Feraco said they’ve made a few types of ribbon candy so far and hope to start experimenting with more soon. They have also been playing around with small hard candy pieces featuring drawn festive imagery in the center, like snowflakes and Santa Claus faces.

Getting hooked

Depending on their size, LaVergne said Nelson’s can usually produce around 150 individual candy canes or slightly more per batch, while at Kellerhaus, Dawson said that number tends to be between 75 and 100 due to its larger, nearly foot-long canes. The process starts by cooking a mixture mostly made up of sugar and water together until it reaches a temperature of just about 300 degrees.

red and green striped candy canes on sheet, seen from above
Photo courtesy of Nelson’s Candy in Wilton.

“Once it hits the 300 degree mark, we pour that mixture out onto a stainless steel table that is heated with water to prevent the candy from breaking,” Dawson said. “When it’s poured onto the table, it’s completely clear. You can almost see through it into the table and we let it cool and add flavoring and color. … When it’s really hot it comes out in pools on the table, and you have to block it from kind of flowing off of the table, it’s so liquidy.”

When the sugar mixture cools enough and reaches a malleable, plastic-like state, that’s when it can be taken over to a taffy puller.

“They are like big coat hooks, basically,” Lewis said. “You have to wear gloves because it’s still very hot at that point, probably at around 250 degrees, and so some of us will wear multiple layers of gloves. … You rapidly flip it over the hook and pull it down and flip it over the hook and pull it down again, and that incorporation of air is actually going to make your candy cane turn white.”

Dawson said this process of turning the mixture from a clear color to a solid white only takes about five minutes.

“It’s really remarkable to see that happen,” he said. “[Pulling it] not only helps to cool it, but it also makes it a little bit more pliable and easier to work with. … We’ll also pull the red of the candy cane stripe until it’s nice and shiny looking.”

From there, the mixture — also known as a loaf — is moved to a table to be rolled, extruded and cut into individual pieces. Candymakers will use a sharp knife or a pair of shears to carefully section pieces off.

“You make a big log out of the white in the center, and then you put the stripes you added flavoring in on the side to create a design,” Lewis said. “You pull it into almost like a rope shape, and then cut your desired length and then shape them and pass them on. It sets really quickly on the table. I mean, once it gets removed from any kind of heat, it’ll set within maybe 30 seconds to a minute. So you can’t really play around with it too much or you’ll start cracking it.”

The final step, Dawson said, involves gently bending the top of each rolled up piece to create that signature hook-like shape of the candy cane.

As they reach the end of a batch, LaVergne noted, sometimes the stripes won’t always line up just right, or there won’t be enough left to create a full-sized candy cane. Those pieces are set aside to be used on other items like Nelson’s peppermint bark.

“[The candy cane pieces] are all mixed into the dark chocolate layer and the white chocolate layer, and then we sprinkle more of them on top,” he said.

Fun with flavors

Who says candy canes have to just be red and white and peppermint-flavored? In March of this year, Peterborough native Nellson Perry joined the staff of Nelson’s — Feraco likes to joke that they named the shop after him — bringing with him an extensive background in hard candy making from his time in the Los Angeles area.

“Nellson actually showed us another methodology of flavoring [candy canes] in the kettle,” LaVergne said, “because before, we used to flavor it on the hook. This way, it’s more specific, more precise and it’s the same exact flavor every time. … The other thing was that before, the stripes didn’t get flavor, because we cut off that piece of candy before they brought it to the hook. So now everything’s got flavor, and you’re going to get a better product out of it.”

The changed step of adding the flavoring into the kettle has also afforded them the opportunity to more readily experiment with different types of candy canes. Peppermint remains the tried and true favorite, but Nelson’s has also been known to make orange candy canes, blue raspberry candy canes, root beer candy canes and even anise candy canes for those who like the taste of black licorice. They made an orange candy cane with black stripes during the Halloween season, and recently Perry combined green apple, pineapple and orange flavors to create a fruit punch candy cane. Other unique flavor combinations have included a “chocolate-filled” candy cane, the inside of which Feraco equated to the chewiness of a Tootsie Roll.

“We took the candy loaf and flattened it out first, and then we put a big tube of chocolate taffy in there and then sealed it up,” LaVergne said.

At Kellerhaus, Dawson said they’ll always roll out peppermint and wintergreen candy canes, along with a third flavor that’s typically switched up every season.

“The peppermint is your typical red and white candy cane, and then the wintergreen is green and white,” he said. “Wintergreen is kind of like if you think about a wintergreen gum. It’s a little bit sharper and not as minty as the peppermint. … Everybody’s got different tastes of what they like; it just depends on the person. But the peppermint is definitely the top seller for us.”

As for that third flavor, this year it’s a blue and pink-colored cotton candy-flavored cane. But Dawson added that, oftentimes, the sky’s the limit with what they can come up with.

“We’ve done gingerbread, grape, orange, sour apple … [and] some of them actually do really well,” he said. “We usually like to let some of our newer employees decide on the flavor to do.”

An age-old tradition

There is much folklore surrounding the origin of candy canes and their significance at Christmastime. According to The Oxford Companion to Sugar and Sweets, an encyclopedia edited by Darra Goldstein and published by Oxford University Press, a common story comes from the German city of Cologne, around the year 1670.

drawer on legs, displaying candy canes for sale in shop
Photo courtesy of Kellerhaus in Laconia.

Hard candy sticks were a popular confection in Germany during the 17th century. Goldstein writes that a choirmaster of Cologne Cathedral, in his attempt to quiet children during holiday church services, consulted with a local candymaker. He ended up asking him to make a special version of a hard candy stick — one with a hook on the end, to resemble a shepherd’s crook.

Of course, there’s also the customary suggestion that, because a candy cane turned upside down resembles the letter “J,” it’s symbolic of Jesus Christ. Goldstein goes on to write that other theologians have suggested the white color of candy canes to be reflective of purity.

Prior to World War I, candy canes were manufactured by hand just about everywhere in the world. That began to change, Goldstein writes, around the early 1920s when the Bunte Brothers of Chicago applied for a patent for a machine that would manufacture them.

Considering the fact that candy canes have been mass-produced by machine now for roughly an entire century, it’s rather remarkable to see local shops like Nelson’s Candy — which, in its own right, has been in business since 1914, dating back to its days in Lowell, Mass. — take the time to continue to make them the old-fashioned way today.

Inside the Wilton shop is a framed black-and-white photograph of Doug Nelson’s grandmother and other family members and employees. Above them is a large chandelier-style structure with homemade candy canes hanging from it.

“As a child, Doug started making candy for her, and he made it all his life,” Feraco said. “In the 1980s, she sold [her shop] and she had all the grandchildren come in and take whatever they wanted for equipment. And so Doug took the taffy machines, he took the kettles and a few other things. … He moved here [to Wilton] in the early ’90s.”

Where to get your candy cane fix

Here are some local shops that offer their own handmade candy canes and other candy cane-related items, from peppermint bark to candy cane cocoa bombs.

Granite State Candy Shoppe
13 Warren St., Concord, 225-2591; 832 Elm St., Manchester, 218-3885; granitestatecandyshoppe.com
With stores in both downtown Concord and Manchester, Granite State Candy Shoppe offers handmade peppermint- or wintergreen-flavored candy canes — they are sold individually as is, or come dipped in milk or dark chocolate. Other products include dark and white chocolate peppermint bark (topped with the shop’s homemade peppermint pieces) and dark chocolate candy cane cocoa bombs.

Kellerhaus
259 Endicott St. N, Laconia, 366-4466, kellerhaus.com
Located in the Weirs Beach area of Laconia, Kellerhaus typically gets rolling on the candy canes and other peppermint-flavored items just before Thanksgiving. Individual canes are rather large — nearly a foot long after they are hooked, according to owner Daryl Dawson — and come in peppermint or wintergreen flavors, as well as a third flavor that rotates out every season. This year it’s cotton candy, featuring a blue and pink-colored cane.

Nelson’s Candy and Music
65 Main St., Wilton, 654-5030, nelsonscandymusic.com
It’s not uncommon for the sweet scent of peppermint to flow through the air inside this downtown Wilton shop as early as October. Nelson’s Candy is known for being somewhat of an experimental candy cane factory behind the counter — the traditional peppermint-flavored canes are available here, as well as everything from fruit punch to root beer candy canes. The same candy cane pieces are used in the shop’s own homemade peppermint bark.

Van Otis Chocolates
341 Elm St., Manchester, 627-1611, vanotis.com
While this Manchester shop has halted its candy cane making demonstration fundraisers due to the pandemic, there are still all kinds of seasonal treats here, from the peppermint creams to the candy cane Swiss fudge, featuring dark and white chocolate Swiss fudge mixed with candy cane pieces.

Featured photo: Candy cane Swiss fudge from Van Otis Chocolates in Manchester. Photo by Kreativ Studios.

The big red suit

Prepping the beard & putting on bells for the season

Santa Mark (Marc Nozell in the off season) gives us a look at what it’s like to wear the big red suit.

How did you first get into being Santa?

I used to be Santa for our six kids back around the turn of the century with a suit my wife picked up at a yard sale. But I didn’t get back into it until about five years ago. My sons in their 20s were doing a No Shave November and had pretty sad beards, so I wanted to show them how it was done. Turns out it came in thick and all white. My wife and I were at the Nashua Winter Holiday Stroll and I wore a Santa cap. We noticed little kids pointing and asking their parents about if I was Santa. We ran into a local booker of Santas who pointed me to the New England Santa Society and their Santa Camp. From then on, I was hooked.

How do you get into character?

Pretty straightforward: I make sure all the tools of the trade are in my bag — copies of the classic books ‘Twas the Night before Christmas and the newer Are You Grumpy, Santa? by Gregg Spiridellis; mini candy canes; Santa wooden nickels; a special Santa Spray for the beard that some people may mistake for diluted peppermint essential oil; an extra pair of white gloves; and jingle bells for making a grand entrance. Then, suit up — pants, jacket, faux-fur lined boots and the wide leather belt complete with three magical keys and yet more bells. After brushing out the beard to make it fuller, I then apply some beard cream to curl up the mustache to look a bit like a smile. I’ve been blessed with naturally full and chubby cheeks and only need a pinch or two to make them a little bit more rosy.

Is there a Mrs. Claus? Does she ever join you?

There is the person I’m married to, but portraying Mrs. Claus isn’t her cup of tea. There is a performer in my town who sometimes comes along as Mrs. Ginger Claus. The New England Santa Society is encouraging including a Mrs. C. when people are looking for a Santa.

Is the beard real?

Yup! You can’t be a member of the International Brotherhood of Real Bearded Santas if you don’t. I’m not kidding; when you join you need to provide a headshot showing a beard. I keep a beard year-round, and Dec. 25 I traditionally trim back down only to grow it out again in August.

What is the funniest thing a kid has ever said to you?

This year, there was a request for a real unicorn, but I had to explain that Santa can’t deliver live animals anymore because the elves don’t want to deal with the poop that gets in the sleigh. Another little one wanted just handcuffs. His parents were quick to explain he already had the rest of the cops-and-robbers toys.

What is the most asked-for Christmas present?

Legos are always popular, and there are lots of requests for L.O.L. dolls.

How do your virtual visits work?

In 2020, I started to do virtual visits with children. Through my website, parents sign up for a 15-minute visit with Santa and provide some background information including if they have an Elf on the Shelf and any particular family traditions. After having remote learning for school, the kids were pretty comfortable meeting virtually over the computer. We talk about the usual stuff you do in person. Sometimes Santa, with some assistance from the parents, will hide an early little gift somewhere in their house.

What do you love most about being Santa?

There are some children who know in their heart they are talking to the real Santa. They look in my eyes and are very sincere as we talk. I call them the true believers, and they make me love to keep this season as magical as possible for them for as long as possible.

Five favorites
Favorite Christmas song: Either “The Chipmunk Song (Christmas Don’t Be Late)” or John Lennon’s “Happy Xmas (War Is Over).”
Favorite cookie: Whatever cookies are left out for me, but you can never go wrong with sugar cookies.
Favorite Christmas movie: I’m tempted to say Die Hard, but my favorite is the 1991 animated Father Christmas by the makers of “The Snowman,” written by Raymond Briggs.
Favorite winter activity: Spreading joy and happiness. Starting right after Thanksgiving, my weekends are packed with parades, family and company holiday parties, photo shoots, visiting daycares and country clubs — no rest until after Christmas Eve.
Favorite holiday aroma: Cinnamon — in cookies, pies and mulled cider.

Featured photo: Santa Mark. Courtesy photo.

On The Job – Joey Bolduc

DJ

Joey Bolduc is a DJ with his own business, Joey Bolduc Entertainment, based in Manchester.

Explain your job and what it entails.

People hire me for weddings, corporate events or private parties, basically looking to have somebody to play music or just create some fun or some ambiance for their party. I have a questionnaire that I use to get a basic idea of the types of music or entertainment they want for their event.

How long have you had this job?

I’ve been DJing for around 15 years now, but I’ve been playing in my band for even longer than that, since I was 13, so essentially I have over 25 years of entertainment experience.

What led you to this career field and your current job?

I started off with the band when I was in my early teens, playing in bars and clubs in the New England region. The DJing business was just a natural step from being in a band because I had the equipment and I had the experience entertaining people.

What kind of education or training did you need?

You don’t need any special education. Being a good DJ, in my opinion, is about being a good communicator and being a good reader of people. If you can read a room, you can kind of predict what things the crowd might like and what things would get them pumped up. Knowing how to create energy inside of a room is another important factor. You can’t be afraid to put yourself out there and be the person to take charge, be a focal point and get things moving.

What is your typical at-work uniform or attire?

For weddings, it’s more traditional, like slacks and a tie and all that stuff. Birthday parties and things like that are a little more casual. For those, I’m in jeans and a nice shirt and maybe some sneakers so I can dance around, do some backflips, do some handstands and just really put on a show for the people.

How has your job changed over the course of the pandemic?

I experienced a little dip during the first year when it was all happening, but after that, people wanted to party, so that first summer back was actually crazy for me. I experienced a heightened sense of appreciation for being able to come together again and celebrate.

What do you wish you’d known at the beginning of your career?

I wish I had known how easy it was to start my own business doing this, and I wish I had started earlier. I also wish I had started trusting my instincts sooner instead of being so worried about playing cool music and focused more on reading the room than trying to think so much about what will work.

What do you wish other people knew about your job?

I’m an introvert deep down inside. Everybody thinks I’m this crazy, charismatic, outgoing person because I have to be. I’ve learned how to turn it on. But when it really comes down to it, I’m just a homebody and actually kind of a shy person.

What was the first job you ever had?

Dunkin’ Donuts.

What’s the best piece of work-related advice you’ve ever received?

Follow your gut. Trust your intuition. Do what makes you happy. And don’t do things just because of social pressure. Just be the individual snowflake that you’re meant to be.

Five favorites

Favorite book:
Born to Run by Christopher McDougall
Favorite movie: Tommy Boy
Favorite music: Hip-hop, rock and R&B
Favorite food: Chicken Parm
Favorite thing about NH: The diversity within the seasons and within the landscape

Featured photo: Joey Bolduc. Courtesy photo.

Power to the People

Keeping the lights and heat on this winter — and what it will do to your wallet

The skyrocketing costs of energy in 2022 have left many New Hampshire families struggling to afford their heating and electric bills, and some even in fear of their homes going cold and dark this winter. Fortunately, there are a number of resources available to the state’s more vulnerable populations to ensure that doesn’t happen, as well as actions that residents of all demographics can take to reduce energy consumption — and the balance on their energy bills.

New Hampshire energy professionals shared their expertise on the current state of and onlook on energy costs; how to pay less for energy now and over time; and where to find the appropriate assistance to meet your family’s unique energy needs.

Why is energy so expensive now?

The biggest reason, according to New Hampshire energy professionals, is an increased demand for natural gas around the world, triggered by global events, particularly the war in Ukraine.

“Even though the U.S. is a major producer of natural gas, we’re in the same global market as everyone else on the planet,” New Hampshire’s Consumer Advocate Donald Kreis said. “When the demand for natural gas around the world goes up, our prices go up.”

New England’s power grid relies heavily on natural gas, so when the price of natural gas goes up, so does the price of the electricity produced with it.

“The regional market for electric supply consists of 50 percent or so, give or take, natural gas,” said William Hinkle, media relations manager for Eversource, New Hampshire’s largest utility, “so the prices [of electricity] are always very closely tied to the price of natural gas.”

In the winter, the demand for natural gas is even greater as many homes also use it for heating.

“The winter is tough, because a big portion of the natural gas supply gets diverted for use by millions of people using it to heat, but the power plants still need the same amount of natural gas to produce electricity,” said Seth Wheeler, communications coordinator for New Hampshire Electric Co-op, a member-owned and -controlled electric utility.

Will prices keep going up?

“Probably not,” said Kreis, who, as Consumer Advocate, represents the interests of residential utility customers in government proceedings. “I don’t expect it to go much higher than it is, but that still isn’t good news, because prices are double than what they were a year ago.”

Eversource recently filed its proposal for its next energy service rate adjustment, which will go into effect on Feb. 1, with the New Hampshire Public Utilities Commission. It’s a slight decrease, from 22.6 cents per kilowatt-hour, the rate set in August, to 20.2 cents per kilowatt-hour.

“The price is going down, but it’s still incredibly high, and still much higher than it was in February 2022,” Hinkle said.

“We enjoyed, for a good 10 years or so, what turned out to be really low prices for electricity and natural gas,” Kreis said, “but that era of 10-cents service rates is over, and I don’t see it coming back anytime soon.”

What are my options for heating my home? Which heating source is the most economical?

According to the U.S. Census Bureau’s 2015-2019 American Community Survey, fuel oil is the most common, with 44 percent of New Hampshire homes using it as a primary heating source. Natural gas is the second most common, used by 21 percent of homes, followed by propane gas, used by 16 percent. Electric heating is the primary heating source in nine percent of homes; seven percent use wood, and two percent use coal, solar or another heating source.

In the short term, the most economical option is to continue using your home’s existing heating infrastructure while taking measures to get the most bang for your buck.

“Replacing the heating system in your house with a different one is a substantial investment; that’s going to be expensive,” Kreis said. “The first best option is energy-efficiency and conservation — finding ways to use less energy and need less heat.”

But investing in a different heating system could pay off in the long term.

One of the most economical heating sources that New Hampshire energy professionals are advocating for is the heat pump. Powered by electricity, a heat pump sits outside the home, extracts and condenses heat from the air and blows that heat into the home through ducts. It can also be used during the summer to extract and condense cooling air.

“It’s three times as efficient as more traditional heating, which means you get a lot more heat for less money,” Wheeler said. “It’s going to increase your electric bill a bit, but it will still cost you less on heating overall.”

You can also save money by powering a heat pump or another electric heating system with renewable energy sources, such as solar and wind.

“Renewable energy has declined so dramatically in price,” said Sam Evans-Brown, executive director of Clean Energy NH, a nonprofit that advocates for clean energy initiatives in the state. “It’s a persistent myth that it’s expensive because, frankly, people are bad at math. Up front, it’s expensive, but over time, it’s the cheapest thing you can do.”

What can I do right now to reduce my energy usage at home?

“Unfortunately, we’re at a time when people need to be active users of energy,” Kreis said. “You can’t just flip a switch and forget about it anymore. By being mindful about how and when and why you’re using energy, you can save a substantial amount of money.”

Here are some energy-efficiency actions that New Hampshire energy professionals said require little effort but can have a big impact:

• Dress warmly and use warm bedding so that you can turn the heat down.

• Turn off lights in unoccupied rooms.

• Replace incandescent lighting with LED lighting.

• Turn the heat down when you’re not at home.

• Open window blinds during the day to absorb heat from the sunlight.

“It sounds glib, but that stuff has an important role to play,” Kreis said. “Energy is never going to be free, and it’s probably never going to be cheap, but anything you can do to bring down your electric bill is worth pursuing.”

Weatherization — making energy-friendly improvements to your home — can also go a long way toward reducing your energy bill. The most important improvement you can make, Evans-Brown said, is tightening up your home’s insulation, but that can be costly. If you aren’t ready to make that investment, there are some relatively inexpensive DIY improvements that you can make to your home right now to conserve as much heat as possible:

• Put weather stripping around doors

• Install a shrink-to-fit plastic window cover

• Use spray foam insulation to fill in cracks and gaps along the ceilings and walls

“These are quick and easy things that anybody can do to lower their energy bill this winter,” Evans-Brown said.

Can I get electricity at a cheaper price?

Possibly. Your electric bill pays for the electricity you use and for the delivery of that electricity to your home. The system of poles and wires through which your electricity is delivered is managed by an electric utility, and that utility is, with limited exceptions, chosen for you based on where you live. You do, however, have a choice of companies to purchase your electricity, or “supply,” from. These companies, known as “competitive energy suppliers,” can set their own prices and contract terms and offer sign-up incentives. If you don’t choose your own supplier, your utility is your default supplier, and you pay the “default energy service rate,” which is adjusted every six months to reflect market prices and demand.

“Customers should know that they have options,” Hinkle said. “They should definitely shop around to ensure that they’re paying the lowest possible supply rate.”

“Some of the prices that the competitive suppliers are offering right now are substantially lower than the utility’s price,” Evans-Brown said. “You can [switch to] a competitive supplier and cut your bill by like, 15 percent right this moment.”

What kind of assistance is available to me if I’m struggling to afford electricity and home heating?

In September, $35 million in state surplus funds was allocated to deliver an emergency energy relief package to New Hampshire households earning between 60 and 75 percent of the state’s median income. Qualifying households can receive a one-time benefit of up to $450 for home heating costs and up to $200 for their electric bill. Apply for emergency assistance through your local community action agency by April 30, 2023.

“The eligibility requirements are looser in terms of income, and people who don’t normally qualify for benefits may qualify [for emergency assistance],” Wheeler said. “Normally, you wouldn’t see this. This is a one-off thing that reflects the climate we’re in right now of an energy crisis.”

For New Hampshire households earning less than 60 percent of the state’s median income, there are three main ongoing energy assistance programs available, also through community action agencies:

• The Fuel Assistance Program provides qualifying households with benefits ranging from $304 to $3,024 to offset home heating costs.

• Electric Energy Assistance provides qualifying households a discount of eight to 76 percent on their utility bill.

• Weatherization Assistance provides qualifying households with home improvements for energy efficiency at no cost.

In applying for emergency assistance, many households find that they actually qualify for ongoing assistance programs.

“When people look at the numbers and self-assess, they think they aren’t going to qualify,” said Ryan Clouthier, chief operating officer at Southern New Hampshire Services, the Community Action Partnership for Rockingham and Hillsborough counties, “but there are many different [factors] that come into play, so it’s important that people talk to us and let us help them with the application process.”

Even if you don’t qualify for the state’s main ongoing assistance programs, it’s worth reaching out to your local community action agency as it may know of other kinds of energy assistance that aren’t public knowledge that you could qualify for.

“There are other programs that aren’t as large that may be able to help you with something,” Clouthier said. “If you get your application in with a community action agency, we can see if there’s anything else out there to connect you with.”

Utilities, for example, may also offer assistance programs for customers who are struggling to pay their bills.

“We encourage customers to reach out to us so that we can work with them one-on-one to find a solution that will help them in their individual case,” Hinkle said.

Eversource has a number of income-based assistance programs and payment plan options available and can guide customers in identifying energy-efficiency solutions to reduce their bill:

• The New Start program helps customers with an overdue balance by creating a new budgeted monthly payment for them based on the average amount of their regular monthly bill. If they are diligent in paying their new monthly payment, Eversource will forgive a portion of the overdue balance each month.

• Payment plans can be established for customers who have an overdue balance but don’t qualify for forgiveness. If they make an agreed-upon minimum payment, they can pay off their remaining balance over the course of up to 12 months.

• Budget billing is an arrangement that allows customers to make fixed monthly payments for 12 months based on the past annual energy usage for customers in their location. If, at 12 months, the customer’s usage has totaled more than what they’ve paid for, they can “settle up” their remaining balance. If their usage has totaled less than what they’ve paid for, they will receive a reimbursement credited to their next bill.

• Neighbor Helping Neighbor is a partnering nonprofit that provides grants to utility customers who don’t qualify for income-based assistance but are experiencing an emergency or isolated financial hardship that has made it difficult for them to pay their bills.

“A lot of people, when they fall into arrears with their bills, see their utility company as this big bad enemy and try to avoid them,” Kreis said. “You should be doing the opposite; lean into talking with your utility. They have all sorts of resources that can help you.”

New Hampshire energy resources

New Hampshire utilities

  • Eversource (electric): 800-592-2000, eversource.com
  • Liberty (electric and natural gas): 800-833-4200, libertyutilities.com
  • New Hampshire Electric Co-op (electric): 800-698-2007, nhec.com
  • Unitil (electric and natural gas): 888-301-7700, unitil.com

To see a list of New Hampshire competitive energy suppliers and compare their rates and plans, visit energy.nh.gov/consumers/choosing-energy-supplier.

Community Action Agencies

Local resources for energy assistance programs.

  • Southern New Hampshire Services (Hillsborough and Rockingham counties): 668-8010, snhs.org
  • Community Action Program Belknap-Merrimack Counties: 223-0043, capbm.org
  • Community Action Partnership of Strafford County: 435-2500, straffordcap.org
  • Southwestern Community Services (Cheshire and Sullivan counties): 352-7512, scshelps.org
  • Tri-County Community Action (Coos, Carroll and Grafton counties): 752-7001, tccap.org

See “Federal Energy Resources for Individuals and Homeowners, a document released by U.S. Sen. Jeanne Shaheen outlining the energy cost-saving benefits of the federal Inflation Reduction Act passed in August and New Hampshire energy assistance programs at shaheen.senate.gov.

New Hampshire Office of the Consumer Advocate (oca.nh.gov) represents the interests of residential utility customers in government proceedings.

NHSaves (nhsaves.com) is a collaboration of New Hampshire utilities that acts as a resource for energy-efficiency, providing residents with information, incentives and support.

New Hampshire fuel prices are updated regularly at energy.nh.gov/energy-information/nh-fuel-prices.

For more information on all things pertaining to energy in New Hampshire, visit the state’s Department of Energy website, energy.nh.gov, or Public Utilities Commission website, puc.nh.gov.

Maybe solar?

If there’s one good thing to come out of this winter’s high energy costs, Evans-Brown said, it’s that they’ve led many people to reevaluate their energy sources and take an interest in renewable energy sources, particularly solar.

“It’s waking people up and pushing more people in that direction [of clean energy],” he said.

The upfront cost of solar installation is not cheap, but there are a number of programs in New Hampshire that offer rebates and other incentives for qualifying residents who install clean energy generation systems on their homes.

One of those programs is the New Hampshire Department of Energy’s Low-Moderate Income Solar Grant Program, which awards grants to fund solar projects for low- to moderate-income multi-family housing communities. Project proposals and applications are being accepted now through Jan. 24, 2023, with grant amounts ranging from $75,000 to $175,000.

“Inflation and rising energy prices hit our low-income families hardest, and this bill will help ensure that these New Hampshire families and communities can share in the benefits of clean energy,” Gov. Sununu said in a statement after signing the bill for the program in July.

New Hampshire utilities have also joined the push toward transitioning residents to renewable energy sources.

“It’s an important priority for the company,” Hinkle said in regard to Eversource. “Ensuring that we’re able to maximize the benefits of [clean energy] programs for all customers, particularly low- and moderate-income customers, is something we work on every day.”

The number of people installing solar energy systems on their homes and businesses is around four times higher this year than it was last year, Evans-Brown said.

“If you call up a solar contractor today, they wouldn’t be able to get to your house until like, next August,” he said. “They’ve got people beating down their doors.”

But switching to solar is not a decision to be made in haste; people who are considering making the switch would be wise to use the waiting period for service as an opportunity to thoroughly research solar energy and connect with local resources like Clean Energy NH that provide support and guidance to clean energy users.

“That’s your next step,” Evans-Brown said.

Resources

Clean Energy NH (cleanenergynh.org) is a nonprofit that advocates for clean energy initiatives in the state.

Learn more about the New Hampshire Department of Energy’s renewable energy programs and initiatives at energy.nh.gov/renewable-energy.

New Hampshire Energy Highlights

June – In response to a nationwide increase in energy costs, Gov. Chris Sununu and the New Hampshire Department of Energy sign off on a $7.5 million emergency energy relief package. For the first time ever, low-income households qualifying for assistance through the Fuel Assistance Program receive summertime assistance to offset the costs of cooling their homes. Additionally, $7 million in state surplus funds is allocated to the Electric Assistance Program, which provides low-income households with assistance on their electric bills.

July – Gov. Chris Sununu signs SB270, a law under which New Hampshire’s Department of Energy will work with the state’s utility companies to enroll low- to moderate-income families in a community solar energy program. Families enrolled in the program receive a credit on their electricity bill.

AugustEversource, New Hampshire’s largest electric utility, notifies customers of an “unprecedented increase” in the supply portion of their bill due to record-high natural gas prices and energy supply pressures from the global economy. The energy provider’s energy service rate, which is adjusted twice a year in August and February, increases from 10.669 cents per kilowatt hour to 22.566 cents per kilowatt hour.

September – HB2023 is passed, allowing $35 million in state surplus funds to be put toward a one-time emergency fuel assistance program and supplemental electric benefit for households earning between 60 and 75 percent of the state’s median income. “New Hampshire just delivered the largest energy relief package this state has ever seen, helping families in need this winter,” Gov. Chris Sununu says in a press release. An additional $7 million is allocated to support existing assistance programs for low-income households.

October – U.S. Senator Jeanne Shaheen leads a roundtable discussion with New Hampshire energy professionals to highlight state and federal programs available to assist New Hampshire households with heating costs. “There are numerous programs and opportunities available to help Granite Staters, but those are only effective if folks know about them,” Sen. Shaheen says in a press release. Sen. Shaheen releases “Federal Energy Resources for Individuals and Homeowners, a document outlining the energy cost-saving benefits of the federal Inflation Reduction Act passed in August and state energy assistance programs.

November – The Low Income Home Energy Assistance program (LIHEAP), which funds New Hampshire’s Fuel Assistance Program, receives $33.9 million in federal funding to help low-income households pay their home heating and energy bills, make minor energy-related home repairs and weatherize their homes to make them more energy-efficient.

DecemberEversource files its proposed energy service rate for Feb. 1 with the New Hampshire Public Utilities Commission. If approved, the rate will decrease from 22.6 cents per kilowatt-hour to 20.2 cents per kilowatt-hour, lowering the supply portion of the average residential customer’s bill by approximately seven percent.

Featured photo: Courtesy photo.

On The Job – Dan Auditore

Wood floor refinisher

Dan Auditore is a wood floor refinisher and owner of Renaissance Hardwood Floors, based in Manchester.

Explain your job and what it entails.

My job is to take a customer’s hardwood floor and make it look brand new again or give them an entirely different-looking wood floor, depending on what they want. I go in with my machinery, sand the floors down to bare wood, then sand twice more to make it smooth. After that I hand scrape the areas the machines can’t reach. I vacuum the floor and apply a coat of sealer or stain depending on the job, and then apply two or three coats of finish on top, again, depending on what the customer needs.

How long have you had this job?

I’ve been professionally refinishing hardwood floors since January 2007 in Boston and surrounding areas as a member of the Floor Coverers Union Local 2168, but started Renaissance Hardwood Floors back in June of this year.

What led you to this career field and your current job?

Destiny. My great-grandfather, grandfather, father, stepfather, three of my uncles and a cousin all have had or currently have a wood flooring company. Ever since childhood I was always helping out on the jobs and started working full-time in the summers doing it at age 13.

What kind of education or training did you need?

Onsite training. You learn this trade by getting your hands on the machinery, getting a feel for it all, learning what to look for and how to fix errors and by getting a sore back and sore knees. You could read it in a book, but to really know what you’re doing, it takes hands-on, lots of time doing it and lots of body ache.

What is your typical at-work uniform or attire?

Typically I wear a short-sleeve shirt, and then shorts or jeans, depending on the time of year, with some light, comfortable sneakers since I’m on my feet all day and doing lots of walking. I definitely make sure to have my earplugs and a dust mask since it’s usually very noisy and gets dusty.

How has your job changed over the course of the pandemic?

It seemed like when Covid was still fresh, work began to slow down a little bit. I think some people were uncomfortable with others coming into their homes unless it was completely necessary, and on occasion a homeowner would ask that I wear a mask. I was usually wearing one all day anyway due to the dust. As Covid became a part of everyday life, work seemed to pick back up.

What do you wish you’d known at the beginning of your career?

To work smarter, not harder, and to actively practice self-care on my body.

What do you wish other people knew about your job?

I wish people knew how involved refinishing a floor is, how physically taxing it is, how expensive materials and equipment are and that whether they want a small room refinished or a whole house, the same amount of equipment is required.

What was the first job you ever had?

The first job I ever had was sanding and refinishing with my family. My first real job on the books was as a kennel assistant at Handle With Care Veterinary Hospital in Derry.

What’s the best piece of work-related advice you’ve ever received?

To fix whatever errors I see in the floor before the finish starts going down. If you don’t, it becomes much more difficult and time-consuming to fix after. That, and to just do what I know how to do and don’t overthink it.

Five favorites

Favorite book:
Meditations by Marcus Aurelius
Favorite movie: Dumb and Dumber
Favorite music: I’m big on electronic, but also enjoy classical and country.
Favorite food: Venezuelan, Italian and Chinese
Favorite thing about NH: Scenery. I’ve always loved forests, mountains and countryside.

Featured photo: Dan Auditore. Courtesy photo.

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