A few months ago my husband and I were in Illinois visiting my 82-year-old mother. We pulled into a burger joint for lunch and went inside to eat. This was a favorite spot of my mother’s, and we had always enjoyed it as well. Once inside, I noticed a panicked look on her face when she realized there were no longer any waitstaff, and we were required to use a kiosk to place our order and pay. I assured my mom this was not a problem, and we could do it, which we did. However, my mom noted she wouldn’t be able to come here any longer because she would never be able to order on her own. She seemed resigned to it even though I tried to encourage her to give it a try.
Fast-forward to a conversation I had recently with our 18-year-old son regarding ChatGPT (an AI-powered chatbot) and the utilization of that in various areas. We had a very spirited debate on how it should be used in education, research and communication. We marveled that ChatGPT was able to pass a law school exam, the medical licensing exam and the Wharton MBA exam. My son commented that at some point AI will replace humans in almost everything. I disagreed, but as many of you know, you never win an argument with an 18-year-old.
Ironically, during this debate, we happened to be dining at a restaurant using a tableside tablet to play trivia games and used that to pay. This prompted me to tell our son about the experience with his grandmother. I commented that there is a segment of the population that is getting left behind with the pace of technological advancement. For these folks, the things that we take for granted (ordering from Amazon with one click, online shopping, Apple Pay, online bill paying, etc.) are not only a struggle, but many times simply impossible.
Change is difficult, and we all have different capacities for it. It seems as though we should be addressing this skills/learning gap in our society to encourage engagement and participation versus isolation and withdrawal. In the meantime, be kind and be patient. Lend a helping hand when someone is struggling ahead of you in line. Help to restore faith in mankind.