Environmental remediation specialist
Pamela Whitney is the owner of New England Decon, an environmental remediation and restoration company based in Bedford.
Explain your job and what it entails.
I own and operate a biohazard decontamination company with my husband. We remediate biohazards and specialize in mold remediation, death clean-up, hoarding and rodent feces cleanup.
How long have you had this job?
We opened our doors three years ago.
What led you to this career field and your current job?
My husband and I wanted to own and operate a company that ultimately helped others restore their environment. We wanted to be able to travel around New England, work in a variety of settings, meet new people and provide a service that really made a difference in the home and workplace.
What kind of education or training did you need?
Hazmat Training, Mold Remediation Certificate, Safety Protocol Training and Chemical Use.
How has your job changed over the course of the pandemic?
Not much changed for us. We wear gloves, full or half face masks and practice biohazard protocols on every job. Because we can remediate viruses, our expertise was greatly needed during the beginning of the pandemic. We were able to focus our expertise on Covid decontamination to support essential workers.
What do you wish you’d known at the beginning of your career?
I wish I had understood that my career would take lots of twists and turns, and the most important thing was to think of everything as an opportunity to learn something new. I never would have imagined that completing my doctorate in education would lead me to my current profession.
What do you wish other people knew about your job?
Prior to arriving at the job site, we put a lot of thought into the work plan that we ultimately implement. We customize each plan to fit the physical layout of the job, map out the steps to remediate, pull the necessary equipment, tools and chemicals for the job and communicate the work plan to the customer. Each job is unique, and we want to make sure our customers’ concerns are thoroughly addressed.
What was the first job you ever had?
When I was 9, my older brothers took me with them to work. They babysat and mowed lawns in our neighborhood. They put me to work and sat back and relaxed. Once their customers realized I was the one changing diapers, playing with the kids, and mowing the lawns, the next summer the neighbors hired me, and my brothers had to look for work elsewhere.
What is your typical at-work uniform or attire?
I’m typically in a bio suit, full face mask and gloves all day long. It’s one of those jobs where you take a long hot shower at the end of the workday versus at the beginning of the day, and let me tell you, most days a shower is greatly needed.
What’s the best piece of work-related advice you’ve ever received?
Treat others as you’d like to be treated, be fair and communicate effectively with your customers.
Five favorites
Favorite book: Anything historical fiction.
Favorite movie: I’m not a TV or movie watcher, but I do watch a few of the holiday classics when the season rolls around.
Favorite music: These days I tend to listen to podcasts, not music. My favorite podcast is Job Wars.
Favorite food: Tomatoes and basil out of my garden drizzled with balsamic vinegar.
Favorite thing about NH: The White Mountains. I’m on a quest to hike all the 4,000-footers before my knees give out.
Featured photo: Pamela Whitney. Courtesy photo.