Jordan Poole
3D printing specialist
Jordan Poole is a 3D printing specialist and co-owns Filament Forged 3D Printing and Design with his wife, Samantha MacDonald, in Barnstead.
Explain your job.
My standard day-to-day is talking to clients [about] what they’re looking for, modeling … in 3D using a CAD program, and having the printers … bring their idea to life.
How long have you had this job?
Filament Forged has just come up on its one-year anniversary.
What led you to this career field ?
My wife got me my first 3D printer a few years ago, and I instantly fell in love. … I spent the next year learning everything I could. … Eventually a few friends and family members asked me to make some things for them, and I started to see … the machines can provide people a cheaper and quicker alternative to having completely custom pieces made for them.
What kind of training did you need?
Trial and error was my educational tool. Luckily, the 3D printing community … loves to teach newcomers. … Being part of social media groups has [taught] me common issues … and some of the harder-to-figure-out problems. … Now, I help … people just starting out or [join] the conversation for harder-to-diagnose problems.
What is your typical work attire?
Professional sweatpants and slippers. A lot of our customer communication is done remotely, and the printers don’t judge me
What was it like starting this business during the pandemic?
We thought we’d see hobbyist and crafty people trying to keep themselves entertained while being home, but actually … people starting their own small businesses [used] our services to manufacture their products, which was a shift … we had to adjust to quickly.
.What do you wish you had known at the beginning of your career?
How important a local community can be. When we first started, we were [offering services] nationwide. … Once we … focused more on … New Hampshire, we noticed a stronger uptick in positive customer reviews and our name gaining some traction.
What do you wish other people knew about your job?
A common response I get when I mention what I do is, ‘Oh, like T-shirts or business cards?’ It’s a newer technology, so not only are we trying to get our name out there, but we are also trying to get 3D printing as a whole recognized as a way of providing custom pieces. The good thing is a lot of schools and local libraries now have 3D printers, so I don’t think we’re too far away from them being very commonplace.
What was the first job you ever had?
A local farm, planting flowers for the summer. It was hot, boring, and made me realize I have a dislike of putting dirt in buckets for eight hours a day.
What’s the best work-related advice you’ve ever received?
‘If you love what you do, you’ll never work a day in your life’ took on some new meaning once I finally found something I love. Also, understand your value and worth with the services you provide. Coming up with how much to charge for [services] in a fairly new industry took some time, and I found I was way underselling some of the skills required.
Five favorites
Favorite book: Paddle Your Own Canoe by Nick Offerman
Favorite movie: Interstellar
Favorite music: I’m a man of my era; Fall Out Boy and Jimmy Eat World are still my jam.
Favorite food: Steak tip salad wraps with some croutons in there for razzle-dazzle.
Favorite thing about NH: The vibes. When I travel, I always say I move at a New Hampshire pace — I have no rush to get anywhere; I like to enjoy the ride.
Featured photo: Filament Forged owners Jordan Poole and Samantha MacDonald. Courtesy photo. Courtesy photo.