NAMI NH names new executive director
The National Alliance on Mental Illness New Hampshire chapter welcomed Susan Stearns as its new executive director last month. Stearns discussed the position and how she plans to lead NAMI NH in addressing the state’s mental health care needs. You can reach the NAMI resource line at 1-800-242-6264.
What is your background in this type of work?
I’ve worked in the nonprofit field all of my adult life in New Hampshire, and I’ve been working in mental health for the last 20-plus years. Truthfully, I have stayed in this line of work, being an advocate for people with mental illness, because I have loved ones in my family with mental illness. Having had the [personal] experience of trying to navigate [mental health] systems and challenges, it’s work that ultimately chose me. I’ve been here at NAMI New Hampshire as an employee for almost nine years — I was the deputy director — but I’ve been a longtime member and supporter of NAMI New Hampshire for about 20 years because of my experience as a family member [of people with mental illness].
What does your job as executive director entail?
It’s leading our organization, but also working with our partners across the mental health system to ensure that individuals and families affected by mental illness and suicide can have access to the support and services they need to get treatment, recover and live full lives in their communities. … NAMI New Hampshire is part of a nationally recognized suicide prevention program, so we offer suicide prevention and intervention training; we offer postvention training for communities after a suicide loss; and we do a lot of work with survivors of suicide loss and survivors of suicide attempts.
What are some of New Hampshire’s greatest needs when it comes to mental health care?
The biggest need that we’re seeing is access to care. New Hampshire has, for probably close to nine years now, had a real problem with people experiencing mental health crises being able to access crisis care in a timely fashion. … We’ve seen some significant strides in recent years toward [addressing] that; on Jan. 1 of this year, New Hampshire launched its rapid response access points and statewide rapid response mobile team. … People [experiencing a mental health crisis] will now have access to a proper response [from mental health professionals] as opposed to having to call 911 and get a response from law enforcement. That’s going to be transformational for our system.
How has the pandemic impacted mental health care in the state?
The need for mental health care has gone up, and we’re seeing and hearing from a lot of folks who are struggling to get initial appointments with providers. That, of course, is very concerning, because what is the long-term impact for folks who are reaching out, needing help, and not able to access that care in a timely way? How does that play out? Do they wind up in a mental health crisis further down the road if they aren’t able to get that earlier intervention? … I also want to point out that our mental health workforce providers are, at the same time, experiencing the same challenges that all of us are going through at this time. They’re helping people through these challenges when they, too, are living through them. The pandemic has really impacted everyone’s mental health.
What do you hope to accomplish as director?
Advocating for individuals and families affected by mental illness and suicide, and advocating for … long-term investments to ensure that we have a robust system … of mental health services. … Ideally, we would have a system [in which] people would be able to access the level of care they need when they need it so they don’t have to board in an emergency department.
What do you find rewarding about this work?
I had the opportunity a week or so ago to … sit in on a meeting with a group of high school students … who have experienced suicide loss in their school communities and have really stepped into a leadership role around creating a safe space for students to be open with their mental health needs, support each other, dispel stigma and bring mental health out into the open. That was one of the most inspiring conversations I’ve gotten to listen to in a while. … We also have speakers … who are folks living with mental illness who are trained to tell their story and offer up hope in that process. It’s always really moving to hear those stories and realize how folks can go through some very dark days, but, with help and by seeking treatment, they can come out on the other side, so to speak, and be able to then share that story of hope with others and help to promote hope and healing. It’s those moments — seeing that transference of hope or people holding onto hope for each other — that is one of the most rewarding things I experience.
Featured photo: Susan Stearns. Courtesy photo.